Lead platform engineer - amazon connect telephony (senior manager) - united states, dover
Plano 1 (31061), united states of america, plano, texaslead platform engineer - amazon connect telephony (senior manager)
here at capital one, we nurture an environment where people with a variety of thoughts, ideas and backgrounds, all guided by our shared values, come together to learn from each other and why capital one is among the “100 best companies to work for.”
as part of a team that takes responsibility for capital one’s voice needs, you will play an integral part in advancing capital one’s networking eco-system and culture of technical excellence. you’ll make a key contribution by providing quality day-to-day operational support for a robust suite of professional voice systems. championing this creates ample opportunities for your growth in the form of working within cross-functional teams, on a constant stream of new challenges, and alongside other very talented technologists, all of which require you to continually innovate and grow with an evolving set of technologies.
we stretch the boundaries of the possible. we’re looking for people who are always looking to grow and learn. we are seeking highly creative and intellectually curious voice engineers, at all levels, who are passionate about voice, networking, and all things geeky.
the opportunity: lead platform engineer - amazon connect telephony (senior manager)
capital one is hiring lead platform engineer (senior manager) with amazon connect expertise to join their team of talented technologists in shared tech, as they drive the bleeding edge implementation of cloud contact center solutions. the successful candidate will design, develop, and implement next-gen technology and a force multiplier by training his/her fellow technologists to be amazon connect smes.
roles and responsibilities:
deep expertise of on-premises and cloud contact center call recording systems with the ability to understand call dispositions and determine why calls were or were not recorded. an expert level of understanding of call recording systems is required.
the ability to locate recorded calls in storage repositories and manage file contents and storage services, and to optimize storage services (s3).
extensive experience in voice codecs and data encryption methods.
a broad level of knowledge of databases and backend systems.
full stack software developer with devops experience.
development will be primarily in a cloud aws environment.
as a sme, lead the design, development and implementation of an amazon connect cloud-based contact center solution as a pilot in the client’s shared technology organization. the pilot program will initially focus on implementing services including, but not limited to: call and queue flows, agent experience, call recording, metrics, ctr data analysis.
serve as a consultative technology leader and architect in the planning, architecture, design, implementation and maintenance of amazon connect. serve as the technology consultant to determine which services are used and how they connect those services.
must be able to lead the process and develop interconnectivity between services in amazon connect.
serve as the control point for all development and integration of services in the organization providing expertise in lambda, python and json.
actively develop the knowledge base of leaders, peers, and partners in the organization through training and education opportunities, ensuring broad sharing knowledge and expertise to every member of the team, becoming a force multiplier.
basic qualifications:
at least 6 years of enterprise aws public cloud experience
at least 6 years of enterprise experience with devops
at least 4 years of enterprise experience with architecture, design and development
at least 4 years of enterprise experience building applications using aws services (ec2, route 53, cloud watch, kinesis, s3, lex, poly, elastic beanstalk and opsworks)
at least 4 years of enterprise scripting experience with python, powershell, bash, ruby, perl, or node.js
at least 4 years of enterprise experience with telephony and voip (voice over ip)
at least 4 years of enterprise experience with contact center technologies (webrtc)
at least 2 years of enterprise experience with aws amazon connect
preferred qualifications:
bachelor's degree
8+ years of enterprise experience with aws public cloud experience
4+ years of enterprise experience with amazon connect telephony platform
aws certification
capital one will not consider sponsoring a new qualified applicant for employment authorization for this position.
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