Hie client project specialist - united states, knoxville

teamhealth has ranked three years running as "the world's most admired companies"by fortune magazine and one of america's 100 most trustworthy companies by forbes magazine in past years. teamhealth, an established healthcare organization is physician-led and patient-focused. we continue to grow across the u.s. from our clinicians to our corporate employees and we want you to join us.

this is a remote position!

overview:


the hie client project specialist serves as a tier 3 support for our hie client pm team. this person will work on troubleshooting and triaging production issues assigned from tier 2 support as well assisting with go-lives, conversions and process improvements. the hie client specialist serves as a critical liaison between teamhealth it, our external client it departments, and our internal business partners to maintain continuous and on time data and billing.

essential duties and responsibilities:

troubleshoot and triage technical loading issues involving clinical data and demographic interfacesresolves incident tickets reported by pm's, chart capture and billing center operationsserves as contributor to maintain the hie database; ensures proper documentation is shared across departmentsserves as liaison between internal business partners and billing centers on facility data issuesmanages other projects as assigned by management

qualifications / experience:

associates degree in information systems, computer science, or related field preferred, or equivalent education and professional experience requiredideally possesses 2-4 years of experience in an it support role. experience in a project coordination role a plusknowledge of hospital-based information systems/experience preferreddemonstrated ability to communicate effectively (both oral and written)knowledge of file transfer protocols and familiarity with network vpn configurations with an understanding of b2b connections and ftp transfer a plusexcellent interpersonal skills and customer service and ability to work with minimal direction/supervisionexperience in coordinating simultaneous assignments by assessing project deadlines, establishing work priorities, and coordinating personal work schedulestrong analytical and problem-solving skills neededexcellent organizational and time management skills neededproficiency in microsoft office application (onenote, outlook, access, word, excel, access) and comfortable doing some data entry work that is required

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