Warranty analyst - united states, kwinana

· assist in analyzing warranty data using statistical techniques to identify warranty reduction projects & emerging issues. work closely with warranty reduction teams to identify root causes & corrective actions.

· assist in preparing reports on warranty data & tracking project updates.

· work with repair teams to resolve service & assembly line issues.

· processes and resolves warranty claims received from dealers, oems, and retailer accounts

· investigates and reports on product failures and unusual dealer warranty trends

· provides counsel on various warranty system and eclaim support/enhancements

· gathers and analyzes claim data in preparation for various dealer audits

· provides assistance to warranty analysts in parts return as requested

· analyzes moderately complex warranty trend data and identifies warranty reduction projects; compiles and presents overview of warranty trend metrics

· identifies emerging issues through the use of statistical techniques; compiles and presents emerging issues to key stakeholders

· provides warranty and service history feedback and forecasts basic trends to necessary departments

· participates in failure modes and effects analysis (fmea) activities 10. performs other duties as assigned

requirements

·            data analysis

·            warranty analysis

·            claims

·            strong mechanical aptitude

·            demonstrated ability to problem solve and perform analysis techniques

·            well-developed communication skills, both verbal and written, for interacting with diverse groups of people

·            strong skills with data analysis/query tools

·            excellent customer service skills

·            excellent organizational skills and ability to multi-task in a fast paced environment

as an equal opportunity employer, iconma prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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