Remote tech support - united states, brighton
the itsc is a leading provider to fortune 1000 companies that provides remote technical support for the organization's end users. we have multiple shifts available. this position is fully remote, with no on-site work.
description:
agents for the itsc provide high-touch, white-glove support for corporate it, business software and mobile devices. support covers technical details as well as "how-to"questions for a variety of topics including:
- microsoft excel, outlook, word, powerpoint, access, visual basic for applications (vba), sharepoint, etc.
- adobe creative cloud applications (illustrator, indesign, photoshop, etc.)
- windows operating systems
- iphone, ipad, android, and blackberry mobile devices
comptia a+, microsoft specialist, hdi-support center analyst (hdi-sca) certifications a significant plus
agents must also have familiarity with server environments, standard network arrangements, and security concepts.
this is an external, customer-facing position. agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. they must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. they also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.
additional preferred skills:
- the ability to learn new applications quickly, and to certify in numerous software applications
- bilingual in spanish or french is a plus
- familiar with itil, copc and/or six sigma
- familiar with any of the following: visual basic, vb .net, c#, c++, java, javascript, or any other object-orientated programming language
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