Full time front desk agent ($20.50/hour) - united states, waku kungo
come be a part of something bigger!
more than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with benchmark. our strength lies in our diversity, positive service attitude and determination to succeed. come be a part of our “be the difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
we are a strong believer in offering our employees work-life effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. here are just some of the great benefits we offer:
full time employees have access to medical and dental insurance to fit your needsbenchmark university (you can grow both personally and professionally through on-line webinars and self-study courses) 401k match (let us help you build your financial future)companywide hotel room discounts (who doesn’t love to get away)paid time offemployee assistance program (we are here to support you)employee family events (bring the kids!)partnerships and discounts with major retailers such as at&t, verizon and dish to name a fewmany more, please inquire for more detailswillows lodge is nestled on five landscaped acres bordering the sammamish river in the heart of western washington’s wine country. our intimate, award-winning hotel allows our guests to experience the northwest's greatest escape. the deep comfort of rooms and suites with fireplaces and soaking tubs, an award-winning restaurant with a wine cellar to match, a world-class spa, and the friendly, attentive service that makes us a perennial favorite of conde nast traveler and zagat readers.
what you will have an opportunity to do:
job summary
deliver a personal luxury experience, make memories, and inspire stories.
job responsibilities
responsibilities are as follows:
greet guests at the door and in the lobby.
assist with luggage and perform other valet duties when needed.
register guests into property management system.
troubleshoot and problem-solve guest customer problems, following established guidelines.
use proper mail, package, and message handling procedures.
conduct cash transactions, counting and providing change as necessary.
handle safe deposit boxes according to lodge policy.
thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. obtain a house bank and keep it balanced at all times.
coordinate room status updates with housekeeping department by notifying housekeeping of all late check-outs, early arrivals, and special requests.
post transactions to guest accounts.
sign keys out and back to hotel employees. maintain security of key drawer.
inspect lobby and front desk for cleanliness and appearance. keep work area clean and organized.
maintain up-to-date knowledge of lodge services, products, and procedures.
provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. accommodate all possible requests, i.e. dinner reservations, taxi, etc.
possess knowledge of reservations agent position. relieve reservations agent for breaks.
answer incoming telephone calls within first three rings.
perform check-out process and post final charges.
support, maintain, and participate in other duties as determined necessary by supervisor.
make reservations according to preferred standards.
deliver packages and amenities to guest rooms.
read and document important guest incidents in log book.
valet guest cars.
what are we looking for?
job qualifications
at least one year in a customer service role with high guest interaction
hospitality industry experience is a plus
ability to solve problems when they arise
ability to work in a team environment is a must
pleasant and helpful personality
must be able to work a full shift standing and going back and forth to different areas of the hotel
ability to frequently lift and/or move up to 30 pounds
a strong desire to make an impact on other people
an outgoing and engaging personality
excellent verbal communication skills
ability to work in a fast-paced setting
ability to stand for the duration of the shift
must be available to work various shifts including weekends and holidays
benchmark hospitality is an equal opportunity employer. we celebrate diversity and are committed to creating an inclusive environment for all employees.
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