Assistant clinical service manager labor and delivery - united states, little rock

Overview

the assistant clinical services manager (acsm) is responsible for managing nursing personnel, administering patient services, serving as a nurse, acting as liaison between physicians and nurses, and serving on various committees. provides guidance and direction to nurses and coworkers to ensure smooth processes, quality, and excellent customer service. the duties of the acsm contribute to the effort to further the mission of uams: to improve the health and health care of arkansans.

the university of arkansas for medical sciences (uams) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.  we champion being a collaborative health care organization, focused on improving patient care and the lives of arkansans.  

the safety of our team members at the university of arkansas for medical sciences is our top priority.  for this reason, successful applicants for this position must be fully vaccinated against covid-19 or have an approved medical or religious exemption on file with our student & employee health services dept.  uams will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

uams offers amazing benefits and perks:

health: medical, dental and vision plans available for staff and family11 paid holidays in addition to vacation and sick leaveeducation discount for staff and dependents (undergraduate only)retirement: up to 10% matched contribution from uamsbasic life insurance up to $50,000career training and educational opportunitiesmerchant discountsconcierge prescription delivery on the main campus when using uams pharmacy.

salary offered commensurate with experience.

responsibilities

circle of excellence--we create comfort, hope and healing for our patients and families. the circle of excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of uams and the clinical programs division.  the service standards are: safety 20%, respect 20%, excellence 20%, image 20%, and efficiency 20%. the behavior standards consist of:  our environment, attitude, ethics, communication, teamwork, appearance, and quality.  these are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization.    a full description of coe can be found at [link available when viewing the job] (click here for review).

this is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties.

managerial/leadership: under the direction of the clinical services manager (csm) the assistant csm models integrity and ethical practice. instrumental in cultivating a positive team approach. 

inspires a shared strategic vision and purpose.  manages service specific nursing staff on a daily basis, including scheduling, duty assignments, disciplinary actions, and ongoing and annual evaluations.  is responsible for maintaining productivity standards and managing within defined budget. maintains good human relations by interacting appropriately and professionally during conflict or stressful situations in a manner that facilitates constructive resolutions.  participates in selection, interviewing, hiring and orientation of new nursing staff (licensed and unlicensed).  ensures that staff understand hospital wide policies and procedures, safety and disaster plans and respond to them appropriately.  serves as a mentor and encourages individual growth for all direct reports. coaches staff and holds them accountable to effective prioritization of duties, management of time, critical decision-making, scope of practice, role fulfillment and appropriate documentation. maintains up-to-date knowledge of front line processes. is operationally responsible and must be accessible for 24x7 services by the team they supervise. the acsm actively partners with physicians to ensure effective onboarding of new providers, achievement of quality and productivity metrics as defined by patient care services and specific specialty service line. integral player in value analysis efforts and accountable for equipment/supply/resource stewardship for their service.

 

staff schedules: the acsm will have access and a working knowledge of the scheduling system and will review schedules and provide operation oversight for staffing coverage routinely.

employee performance improvement/disciplinary actions: acsms are responsible for managing personnel/performance issues for those they supervise. disciplinary actions should be initiated and carried out by the acsm with active involvement of human resources and support and oversight of the csm.

employee development and appraisals: acsms will be responsible to complete annual performance evaluations for their direct reports as identified by the csm. these must be completed within 60 days of their due date. the acsm encourages/supports professional development, clinical ladder advancement, specialty certification, professional organization membership and achievement of employee’s professional goals.

hiring process: the csm will be responsible for managing the hiring process. acsm will be involved in interviewing and candidate selection of new employees.

clinical practice and policy adherence: acsms will serve as a content expert for clinical practice and super-user for ehr , supply and  equipment needs in their service. . acsms will hold staff accountable to polices outlined at the departmental and institutional levels as well as nursing practice mandated by the arkansas state board of nursing.

regulatory compliance: acsms will ensure their clinical environments meet regulatory standards by conducting environmental rounds to ensure compliance by organizational standards. in addition, regular observation of staff adherence to regulatory requirements is expected and achieved through audit processes.

audits and observations: acsms will conduct quality/competency/performance audits as directed by csm. incident report submissions should be reviewed and addressed by acsm, csm and app-review to be delegated by csm.

quality, safety, productivity and efficiency: acsms will be accountable for quality, safety and productivity metrics for their specialty service.

value analysis: acsms will actively participate in product review, approval and integration into clinical practice through participation in unit specific vat committee.

 

process improvement

leads process improvement initiatives and problem solving for their specialty. participates in benchmarking to ensure that the assigned staff meet departmental goals.  creates and monitors work productivity throughout assigned areas. seeks ways to improve efficiency in productivity and work processes. ensures patient care and safety is priority.  

 customer service:

interacts with various departments as well as external vendors in a professional and collegial manner. demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the core concepts of patient and family centered care and the basic code of conduct guidelines. assist internal and external stakeholders as needed with exceptional customer service.

other duties may be assigned to this position. 

qualifications

required:

bachelor of science in nursing (bsn), or ability to complete bsn with three (3) years of hire.four (4) or more years of clinical experiencetwo (2) years in a clinical specialty (labot and delivery preferred)one (1) year of demonstrated leadership (formal/informal)specialty certification achieved within two (2) years of hire.current registered nurse license in the state of arkansas. current bls certification or must obtain within the first 30 days of employment.

preferred:

specialty certification

this is a safety sensitive position and subject to pre-employment screening (criminal background, drug testing, and/or education verification). a criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. any criminal history will be evaluated in relationship to job responsibilities and business necessity.  the information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

uams is an [link available when viewing the job] and [link available when viewing the job] of individuals with disabilities and protected veterans and is committed to excellence.  if you need a reasonable accommodation for any part of the employment process, please contact us by telephone at [phone number shown when applying] and let us know the nature of your request. we will only respond to messages left that involve a request for a reasonable accommodation in the application process. we will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the americans with disabilities act (ada).

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