Client support tier 1 - united states, timimoun
fiserv is currently supporting a flexible onsite and hybrid work model.
what does a great client support associate do?
in this position, you will manage the day to day interactions with a specific client base as well as internal production management, and staff as well as technology and development teams. you will be responsible for client relationships, project management and daily reconciliation and validation of work through the production facility.
as a client support associate, you are expected to:
develop positive relationships with key client personnel by fostering open communication, understanding their internal structure and providing regular follow up as needed. provide client support and satisfaction at a professional level with minimal supervision, answering questions, and resolves client issues relating to products and services while providing exceptional support to our clients.continue to maintain industry and product knowledge to assist in finding creative and alternative solutions for our clients.processing numerous transactions to send and receive information while ensuring its accurate and timely completion of assigned work.additionally, prepare periodic reports and activity logs on activities and client relationship status as needed in an accurate and timely manner.we are looking for the kind of person who can demonstrate a can-do attitude; who would like to showcase your strong relationship management, interpersonal and communication skills.
basic qualifications for consideration:
education: bachelor’s degree or related work experience is preferred.
preferred qualifications:
• 2+ years of experience required
• experience supporting large key accounts required
• requires excellent communication skills, both written and verbal
• requires excellent organizational skills, ability to multi-task and maintain and even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment.
• excellent math and excel skills to provide client quotes, billing and reconciliation
• excellent pc skills with detailed use of word and excel a must. access and powerpoint would be a plus.
• solid problem solving skills and can display innovation, research, investigation and analysis
we offer:
we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. please contact us to request accommodation.
learn more about fiserv:
to support the total well-being of our associates, fiserv takes a broad approach to our benefits. we offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. we are #fisvproud of our benefits and well-being programs. our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
life moves fast. and as it does, we know most people aren’t thinking about “financial services”. but we are.
we help people and businesses move money and information every minute of every day. our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
we’re fiserv, a global leader in fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. the company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
our aspiration is to move money and information in a way that moves the world. as a fortune™ 500 company and one of fortune magazine world’s most admired companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
explore the possibilities of a career with fiserv and find your forward with us.
fiserv is an equal employment opportunity employer, and it is the company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by law.
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