Automotive service client care specialist - united states, mahmud-e eraqi

service bdc (customer service) client care specialist

$40,000-$45,000 a year

imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. voted a best place to work by the boston globe 11 years in a row!

for over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. the herb chambers companies is currently looking for an automotive servive bdc/client care specialist and manager trainees to join our team.

as a bdc/client care specialist at our state of the art centralized herb chambers service bdc you will handle inbound/outbound calls and appointment setting for our service customers. we are looking for someone comfortable with high volume calling, a “go getter"and a professional well-spoken candidate. if you have experience in customer service, telemarketing, retail or sales then we encourage you to apply today! previous dealership experience is a plus, but not required.

job responsibilities:

daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments. basic customer service follow-up calls after completion of service visits.maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.work closely with service management, service advisor and parts advisor teams.communicate with managers, service advisor and parts teams to ensure properly scheduled appointments.ongoing training on basic dealership guidelines and scheduling systems. perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle. daily and monthly performance reporting.

what do we offer you?

nationally recognized training and toolsmedical (hmo & ppo), vision, life & dental401k retirementnewly remodeled & state of the art work space and environmenttenured senior management

what are the job requirements?

strong phone, email and communication skillspositive attitude and high energy at all timesbasic ms office knowledge; computer software and internet proficiencyprofessional appearance, verbal/written communication and strong

submit your resume today for a confidential interview!

strong phone, email and communication skillspositive attitude and high energy at all timesbasic ms office knowledge; computer software and internet proficiencyprofessional appearance, verbal/written communication and strong

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