Director of rooms - embassy suites south bend/notre dame - united states, south bend

The beautiful [link available when viewing the job] is looking to hire an inspiring leader as their new director of rooms!

with a prime location directly across the street from the university of notre dame, this property proudly boasts 164 rooms, 10,000 square feet of meeting space, indoor and outdoot dining at traditions restaurant and bar, and a rooftop bar overlooking the beautiful grounds of one of the most prestigous universities in the nation - the university of notre dame.

the ideal candidate will be an excellent leader with a true passion for leading others and a keen eye for detail. front office leadership is required, housekeeping leadership and onq experience is highly desired! this is an amazing opportunity to join one of fortune's best company to work for in the us!

what will i be doing?

this director of rooms reports into the hotel general manager and will be responsible for the direction and oversight of key guest contact departments by giving guidance, leadership and instruction to managers and team members. he/she manages and leads all guest services, bell/door services , and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. specifically, you would be responsible for performing the following tasks to the highest standards:
direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. hires, supervises, counsels, disciplines, and evaluates all guest services monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience. communicates with guests and team members both verbally and in writing to answer questions and resolve issues. manages executive office projects by directing staff and monitoring progress as required. interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. ensure guest reservation policies, standards, and procedures are met. ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
what are we looking for?

the individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
thorough knowledge of all guest services and housekeeping department operations and individual job requirements excellent written, verbal, and organizational skills required computer literacy and financial management a must ability to resolve guest, supervisor and employee conflicts able to manage effectively multiple tasks at all times ability to listen effectively and communicate clearly with guests and coworkers

what will it be like to work for hilton?

hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. for nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its [link available when viewing the job]. our vision "to fill the earth with the light and warmth of hospitality"unites us as a team to create remarkable hospitality experiences around the world every day. and, our amazing team members are at the heart of it all!

meaningful benefits for your career and well being

we support the well-being and performance of team members with industry-leading rewards, recognition and support to meet their needs:
competitive salary best-in-class pto (3+ weeks in your first year!) employee assistance programs health and welfare benefit plans 401(k) + match employee stock purchase plan go hilton, team member travel dicsounts

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