Airline customer service supervisor - united states, charlottesville

principal duties and responsibilities:

supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. responsible to meet or exceed all performance goals. coach and provide career development to the staff. correct non-compliant behavior and impose disciplinary action as required. understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. manage the operational activities of the department in accordance with established policies and procedures. manage a staff of employees with varied duties. administrative duties may include daily/weekly/monthly reports. maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. provide support when employee absence affects the operation.

minimum qualifications:

outstanding organizational skills and ability to multi-taskability to work independently, set and meet own deadlinesability to work well with all levels of management and support staffable to defuse conflicts among subordinate employeesfamiliarity with ms office suiteprior experience with internal controls processes for accountable itemsflexible scheduleat least 18 years of agehigh school diploma or gedvalid driver's license

preferred qualifications:

previous airline management experiencecurrent piedmont employee with a minimum six months of serviceknowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsextensive knowledge of qikbachelor's degree in aviation, business or related field

work environment:

use of computers and other office equipmentairport ramp environment, subject to varied weather conditions and elevated noise levelsall shifts including weekends, nights, holidays and/or irregular shifts

physical requirements:

frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairshandle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or toolsassist disabled customers

the above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. duties and expectations are subject to change as needed.

employment is contingent upon a clear driving record, 10-year criminal history records check, and drug screen as required. we also require proof of high school or ged completion.

benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the american airlines network, medical and dental available.

m/f disabled and vet eeo/aa employer

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