Credit & collections specialist - united states, houston
credit & collections specialist
key responsibilities for credit & collections specialist include high volume of correspondence in a fast paced goal oriented credit & collections department. accountable for reducing delinquency for assigned accounts. provide exceptional customer support.
responsibilities
maintain files, approvals and supporting documentation in accordance with credit policies and procedures. assist with compliance with credit policies and procedures.
update contact information for all customers within assigned portfolio.
develop knowledge around customers and business units.
proficient knowledge of various erp systems. releasing of sales orders, printing invoices etc.
develop working relationships to ensure accurate and relevant data is shared and department goals are met.
participate in special projects as assigned.
assist with reconciliation of customer statements/billings. identify and obtain the proper tax certificates and distribute to tax department.
assist with identification and preparation of documentation for adjustments and write offs.
conduct collection calls and customer visits to collect accounts receivables.
attend regular credit meetings.
maintain adequate turnover of receivables.
responsible for large volumes of active customer accounts.
qualifications
1 + year of relevant work experience in customer service, operations support, accounting support preferred
strong interpersonal and communication skills required
root cause analysis on issues and customer disputes
1 + years prior customer portal experience a plus
demonstrated exceptional oral and written communication skills
strong pc skills including excel and word, power point, and sophisticated erp systems
share our core values of integrity, safety and respect
self-motivated, results oriented, enthusiastic individual who will work on a variety of programs/projects interacting with internal teams and external clients and customers.
oil and gas industry experience preferred.
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