Technical support specialist - client services - united states, zaranj
at adp we are driven by your success. we engage your unique talents and perspectives. we welcome your ideas on how to do things differently and better. in your efforts to achieve, learn and grow, we support you all the way. if success motivates you, you belong at adp.
service excellence is a core value at adp. in our small business services division, we are committed to providing accurate, convenient, risk-free payroll, tax processing and integrated business solutions for small businesses across the us. did you know that over 95% of our small business clients are not only satisfied with adp's services but would recommend adp to someone else? how would that kind of success impact your career?
client support at adp. it's all about enabling the clients we serve to be more effective employers. you can make it happen by collaborating with other adp associates to ensure our products and services deliver winning results. the expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
the sbs client services technical support specialist provides timely technical guidance and support to sbs implementation associates of various levels of tenure and knowledge and to new clients whose knowledge level ranges from no payroll experience to payroll expertise as they transition to adp. handles and resolves escalated implementation issues by utilizing extensive product and payroll knowledge and troubleshooting experience. works effectively to set proper expectations to achieve total client satisfaction and contribute to first year client retention. supports department by monitoring the accuracy and completeness of incoming orders. may also distribute orders appropriately to ensure workload balance for all team members. provides ongoing mentoring and training to implementation associates and recommends and supports development of training programs as needed. acts as back-up to manager and to other associates as needed.
provides technical and training support to implementation associates of various tenure regarding resolution of product and client issues or instruction on department procedures.serves as the first point of contact in the escalation process. works with associates, new clients and other departments to troubleshoot and extensively research multiple complex and/or escalated issues simultaneously. provides follow up and resolves issues within a timely manner to ensure successful client transition and on-boarding to adp that results in client satisfaction.assesses departmental training needs, recommends, and supports development and schedules and delivers programs as needed. counsels and mentors associates by providing feedback on performance and aptitude.keeps up-to-date and proficient on payroll, tax and legal regulations and new product enhancements and changes via in-house training, seminars, documentation, etc. to increase proficiency in technical support capability. attends leadership and mentor training.acts as back-up to manager by providing technical support, prioritizing critical issues, providing direction and ensuring that deadlines, quality measurements, and implementation standards are met. at times, may receive incoming sales orders and review for completeness and accuracy. assists with order tracking and distribution to ensure workload balance in the department. provides input to management for performance appraisals of associates where appropriate. may assist in the recruiting process.during peak volume times assists with the implementation of new client starts.Apply to this job now Report abuse