Customer quality engineer - new college graduate - united states, chernivtsi

description:

about globalfoundries:

globalfoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. with a global manufacturing footprint spanning three continents, globalfoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. for more information, visit [link available when viewing the job].

summary of role:

as a customer quality engineer (cqe), you will have a unique opportunity to provide leadership and technical support on quality and reliability issues to internal and external customers. in this role, you will collaborate with teams across globalfoundries to ensure we have robust quality systems and processes in place that will enable us to deliver on business commitments to our customers. this will include working with cross-functional teams and other globalfoundries fabs to drive strategic initiatives that directly impact customer satisfaction. the ideal candidate for this role enjoys working in a collaborative team environment and will be able to provide the leadership needed to drive quality/ reliability issues and improvement opportunities to closure 

essential responsibilities include:

act as the voice and advocate of the customer for product quality work closely with cross-functional teams to address product quality performance and close all quality issues raised for assigned customer accounts track customer quality performance, analysis of customer returns and maintain customer documentation. ability to refine and publish customer reports and respond to scars is a must. interact with multiple functional groups such as customers/sales/product engineering/design/reliability on quality issues lead quality meetings with gf internal teams and with key customers accounts manage and direct customer queries and questionnaires as needed collaborate with teams across all gf sites to align quality processes, drive customer satisfaction, and ensure onegf communication back to our customers  ensure compliance with quality management systems such as pcn and mrb procedures

other responsibilities:

perform all activities in a safe and responsible manner and support all environmental, health, safety & security requirements and programsqualification:

required qualifications:

education – engineering or technology-related bachelor's degree strong communication skills, both verbal and written

proven problem-solving skills

preferred qualifications:

strong organizational skills; demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs. prior internship experience in a manufacturing company is a plus.  previous customer support experience results oriented and focused on quality of work excellent structured problem-solving skills ability to work effectively and efficiently with diverse teams and clients strong presentation and technical writing skills

if you need a reasonable accommodation for any part of the employment process, please contact us by email at [email available when viewing the job] and let us know the nature of your request and your contact information. requests for accommodation will be considered on a case-by-case basis. please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

an offer of employment with globalfoundries is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations.

effective january 4, 2022, globalfoundries will require all us employees to be fully vaccinated against covid-19 as a condition of employment.  globalfoundries will follow the centers for disease control and prevention (cdc) definition of fully vaccinated and will require proof of vaccination.  anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, will have the opportunity to submit an accommodation request. 

globalfoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. globalfoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.

all policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law

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