Client relations analyst - united states, bamian

welcome!

we invite you to explore the award-winning culture, people, rewards and opportunities that make comerica bank so special. make your next career choice a confident one.

qualifications

position qualifications:bachelor's degree in information technology, systems, or business relative field or 3 years of experience resolving end-user application issuesminimum of 2 years of application support, analysis, operational, or technical experience is requiredminimum of 2 years' financial industry experience (within a commercial lending or operations environment is preferredminimum of 1 year of experience participating as a project team member

job description

client relations analyst, lending and trade services, livonia
the client relations management (crm) analysts provide technical support to our commercial operations, lending groups and credit teams. the analysts assist clients and external users by managing user access and audits of applications utilized by the commercial loan portfolio.position competencies:
successful incumbents have strong functional and technical skills, are highly effective problem solvers, self-directed, organized, team and action-oriented, have strong verbal and written communication skills, are highly customer focused, and strive for self-development.
position responsibilities:provides user administration support to internal clients and external customers for lending and trade services (lts) applications and credit applications supported by lts.manages all audit functions, including user audits, for all lending and trade services applications and credit applications supported by lts.manages the department's support email box in accordance with service level agreements.provides education to clients on various self-service tools to ensure positive client experiences with their system access.analyze system access reports to detect possible unauthorized access or breeches.create, edit and/or review procedures/revisions related to supported applications.conduct daily, biweekly, semi-annual and annual audit reviews of application access levels for all applications.provide mentoring to new analysts to support a smooth transition within the team.coordinate system clean-up following scheduled maintenance activities.provide input and recommendations to improve department efficiencies.identifies potential issues in projects/assignments.serve as liaison with vendors to identify and resolve user access problems.

work hours

8:00am - 5:00pm monday - friday

work location(s)

livonia operations center

about comerica

we know that our employees are critical to our overall success. we are dedicated to investing in their future to maintain long-term relationships for lasting commitments. one of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. your salary will be commensurate with your work experience.

upon offer, comerica conducts a comprehensive background and fingerprint check.

nmls certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and nmls certification is required in accordance with the safe act.

comerica incorporated (nyse: cma) is a financial services company headquartered in dallas, texas, and strategically aligned by the business bank, the retail bank, and wealth management. comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. in addition to texas, comerica bank locations can be found in arizona, california, florida and michigan, with select businesses operating in several other states, as well as in canada and mexico.

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