Account support administrator - united kingdom, rushden, northamptonshire

your role will be to support the account managers and account executives in providing excellent customer service to our clients. the first-line in support, this is a busy role which includes a range of administrative duties as well as liaising with clients, suppliers and colleagues at all levels.

handling of client support requests via telephone, email and ticketing systems dailyfirst point of contact for issues, incidents and breaches of slaliaises with clients, their suppliers, contractors and carriersprovides a range of reporting to support invoicing, account reviews and analysis of sales performance datacompiles activity reports and is involved in client invoicingsupports change control procedures, raising tickets for small changes with it where necessarywe welcome applications from candidates with any of the following skills or attributes: sales support, administration, client support, customer services advisor, helpdesk operative, account administrator, sla

essential skills

able to build productive relationships - "be a people person"flexible approach to work with a 'can-do' attitudewell organised with good attention to detailgood oral and written communication skillsproficient with standard office applications e.g. excel, word, emailcalm and with a positive outlook, even under pressureat least one years' experience in a client facing environment as a customer services advisor, helpdesk operative, account administrator or similar.an understanding of ecommerce, fulfilment, third-party logistics, warehousing and contact centresdemonstrable experience of handling a high volume of customer service requests, delivering a high proportion of first-time resolutions but escalating where necessary and documenting issues clearlydue to the operational nature of the business being 24 hours, additional hours or occasional weekend working may be necessaryoccasional travel to other depots may be requiredabout company

whistl are a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

enhanced annual leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long servicevip discounts on select clients' products and services.access to our prestige benefits and rewards portal: including discounts on high-street shopping, days out, entertainment and food & drink, including popular brands such as apple, samsung, and buyagift.long service rewards: both financial and leave based.health cash plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.life assurance scheme: a scheme that may provide a lump-sum payment should you die whilst employed by the company.career development opportunities: through e-learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.access to a well-established employee assistance programme provider: who provides support to our people and their families in areas such as their health and wellbeing.and other excellent benefits you'd expect from a market leader.due to the nature of our business, this role may be subject to a basic dbs check.

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