Account manager - united kingdom, rushden, northamptonshire

your role manages multiple accounts, developing strong client relationships and ensuring both our goals and those of its clients are achieved.

delivers an excellent service that represents value-for-money your clients and delivers meaningful revenues to company.

day-to-day management of client support requestsescalation point for issues, incidents and staff concernsmonitors the company's performance against agreed slasreviews service performance and implements improvement plansliaises with managers of other departments to ensure operational objectives are metfacilitates regular client reviewscoordinates changes to client pricing e.g. nlw, carrier price reviews, supplier price changesreviews client financial performance in line with budgetcompiles activity reports and produces client invoicinginvolved revenue assurance and credit controlinvolved in pre-sales consultancy and feasibility studiessupports significant business change; involved with programme & project managementwe welcome applications from candidates with any of the following skills or attributes: sales, account management, client support, customer service, sla, service reviews, stakeholders, client relationship, partner manager, bdm, new business

essential skills

able to build productive relationships with internal and external stakeholders / customers - "be a people person"confident communicator with highly developed oral and written communication skillsstrong analytical skills and proficient use of standard office applications e.g. excel, word and powerpointable to influence decisions and present to people at all levels both internally and externallya broad range of organisational skills and ideally; experience of project managementmethodical, task-oriented, and focussed with good attention to detailable to provide clear, concise instructions to otherscalm, focussed and positive, even when working under pressureat least five years' experience in a client facing environment as an account manager, client relationship manager, partner manager, business development manager or similar.relevant experience in ecommerce, fulfilment, third-party logistics, warehousing and contact centresdemonstrable experience of managing accounts providing annual revenues in excess of £1,000,000full range of account management experience including customer service, performance monitoring, management reporting, trend analysis, invoicing, credit control and leading client review meetingsabout company

whistl are a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

enhanced annual leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long servicevip discounts on select clients' products and services.access to our prestige benefits and rewards portal: including discounts on high-street shopping, days out, entertainment and food & drink, including popular brands such as apple, samsung, and buyagift.long service rewards: both financial and leave based.health cash plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.life assurance scheme: a scheme that may provide a lump-sum payment should you die whilst employed by the company.career development opportunities: through e-learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.access to a well-established employee assistance programme provider: who provides support to our people and their families in areas such as their health and wellbeing.and other excellent benefits you'd expect from a market leader.due to the nature of our business, this role may be subject to a basic dbs check.

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