General manager - george hotel - united kingdom, cranbrook, kent

shepherd neame is on the lookout for a 'live out' general manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

situated in the heart of the picturesque town of cranbrook, kent, the george hotel is perfectly positioned to enjoy the outstanding local beauty of the surrounding weald countryside. dating back to 1300 it is one of cranbrook’s most historic buildings having played host to queen elizabeth i in 1573. it boasts 12 stunning, individually-designed rooms, combining period features with elegant, modern décor.

as an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. with the support of your district manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

we are looking for someone who

has spitfire spirit

takes pride in supporting every team member throughout their employee experience at shepherd neamemotivates others to be at their best for every moment of their careerhas a “can – do” attitude and is always looking for opportunities to growkeeps up to date with competitor activity and ensures that the business remain competitiveis great at working together

is passionate to develop their teamis driven to develop themselves and others on their career journeycreates an inclusive culture, motivates others and celebrates success through reward and recognitionoffers great channels of communication and is committed to listening and responding to feedbackhas pride and passion

truly embraces the values of shepherd neame and leads by exampleengages with customers and is a brand ambassador takes accountability for resolving customer queries and responding to feedback sets standards of performance for all team members to achieve identifies opportunities to exceed customer expectations and deliver business growthwith deep integrity

takes responsibility for ensuring that we deliver our service and safety commitments for our customers and team members at every opportunitybuilds trust and demonstrates loyalty and honestybehaves with due care and consideration for the health, safety and wellbeing of themselves and othersbenefits

competitive annual salary package private live in accommodationbonus schemeprivate health care schemeshares incentive plancompany pension planearly wage withdrawal schemeemployee discount scheme at shepherd neame retail pubs & hotelsaccess to a workplace mental health platform full company induction processfast paced, fun and diverse working environmentthe opportunity to develop & move between pubs within the companyflexible working hours

who are we?

britain’s oldest brewer, shepherd neame, has been based in the market town of faversham, kent for over 300 years. an independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout london and the south east, from the historic heart of the city to the kent coastline. we employ around 1,500 team members across our pub estate and more than 270 at our brewery and support office.

perhaps best known for great british classic ales such as spitfire amber, which carries the royal warrant, our diverse portfolio includes five grain lager, the bear island collection and the whitstable bay collection. we also brew international lagers under licence including premium thai lager singha and american best-seller samuel adams boston lager, and are the sole uk distributor for truly hard seltzer.

More jobs