Customer services advisor - united kingdom, brentwood, essex

here at careco, we're all about making life easier for people. it gets us out of bed in the morning, and it sends us home at the end of the day knowing we've done our bit to help somebody with their day-to-day struggles.

as a retailer of mobility products, it is our goal to offer the greatest customer service that a company can offer to our customers.

our customer services department is responsible for communicating with our customers as clearly and effectively as possible, answering their queries and providing excellent customer service to ensure that their needs are continued to be met.

what are my responsibilities?

* speak directly with customers, both over the telephone and email

* maintaining and updating customer accounts on our system

* managing courier claims and replacement orders

* organising refunds and product return

* liaising with other departments within the company where necessary

what skills are required?

* ability to manage workload

* problem solving skills are vital

* empathy and understanding when talking to customers

* strong computer skills

* ability to multitask

what do careco offer you?

* gbp23,000 basic salary

* full-time hours - 5-day working week that includes weekend work and may include bank holiday work (you will never work both saturday & sunday, and you will be guaranteed two weekends off a month when fully staffed)

* 28-days annual leave (includes bank holidays)

* extra days holiday for long-standing employees

* moving to a brand-new head office in braintree in may 2022 with multiple amenities including a restaurant, break-out rooms, pool tables, etc.

* employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)

* company hosted summer & christmas party

* pay-day breakfast allowance

* fruit allowance each wednesday

* free on-site parking

* free yearly flu jabs

* 25% colleague discount

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