Customer support - united kingdom, skipton, north yorkshire

do you believe in a better, fairer, sustainable world for all?

a fantastic opportunity has arisen for an outgoing, intelligent, confident and enthusiastic person to join a dynamic, growing team in an environmental customer support role.

environmental customer support

skipton, north yorkshire, bd23 3ae

£22,000 p/a plus performance related bonus with opportunity to earn up to 40% of annual salary

full time, permanent

please note: applicants must be eligible to work in the uk

the company:

our client is a well-established environmental consultancy which exists to lead, inspire and educate to positively impact the environment and society and is currently on the journey to become b corp certified with a passion for being a business for good and placing equal importance on planet, people and profit. the company has achieved year on year growth and is the perfect environment to make an impact within a truly committed, friendly and innovative team.

they place employee satisfaction at the heart of the company and believe that people are wholly responsible for the organisation’s success. our client is continually seeking to recruit the very best talent, who buy into their culture of always finding a better way to help them deliver against their purpose and achieve ambitious growth plans.

job purpose

to be the face of the packaging compliance team delivering a high level of customer service to existing customers (in line with the customer service policy) and ensuring a positive retention record is maintained and opportunities are maximised. to build strong relationships with customers through the understanding of their needs and requirements and support with their packaging data and legislative obligations.

your rewards

the company attributes its’ ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over the last 5 years because of its’ approach to this.

as well as the opportunity to be part of a unique reward structure, some benefits you will receive when joining the team include:

salary £22,000 p/a plus performance related bonus with opportunity to earn up to 40% of annual salary
opportunity and support with personal development and progression
attractive holidays, flexible working opportunities, pension, medical insurance, sabbaticals, access to employee benefits platform ‘perkbox’ and membership to the all-encompassing employee health and well-being programme.
other benefits include regular team building events, volunteering opportunities and many more.

key role responsibilities of the customer support role (there are more!):

account manage and build relationships with existing customers
help customers understand their obligations and provide a response to their queries
ensure receipt of packaging data submissions from customers in line with deadlines
data verification checks
assistance in preparing/delivering webinars
ensure content of assigned processes are relevant and up to date as well as being efficient and effective
provide legislative support to existing and prospect customers
undertake compliance reviews/audits with customers (both onsite and desktop)

about you:

you will be proficient with microsoft office with a specific focus on excel
a logical and methodical approach with an eye for detail.
strong communication skills and the ability to prioritise, multi-task and manage time effectively.
outgoing and confident when speaking with customers, with a customer focused outlook. you will find building strong relationships easy.
previous experience in a customer facing role is advantageous.
you will work well in a team with a ‘muck in’ approach, being flexible and highly resilient, committed to growing with the business through a period of transformational change.
you must have a strong work ethic, working well under pressure with excellent organisational and administrative skills and the ability to meet deadlines.

a uk driving license will be required to carry out on-site customer visits.

a wicked sense of humour is a bonus too!

closing date: 29 april 2022

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be eligible to work in the uk.

our client is committed to being diverse and inclusive, a place where everyone can be themselves. they positively encourage applications from candidates from all backgrounds. if we can make any reasonable adjustments to support your application, please contact us.

other suitable skills and experience includes: customer service, customer service advisor, customer assistant, service manager, customer service administrator, admin and office

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