Customer service advisor - united kingdom, sandwich, kent
if you have excellent customer service skills and a professional telephone manner, then we want to hear from you!
due to the continued success and growth of copart uk limited, we have recently opened a call centre at our sandwich operations centre and have a fantastic opportunity for a customer service advisor to join us!
as a customer service advisor, you will enjoy working closely alongside your experienced colleagues who will support you to learn to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.
our customer service advisors play a key role in the success of the business by performing the following main duties:
deliver exceptional customer service to both internal and external customers against targets set.make high volumes of outgoing calls to arrange vehicle collection (as required) and takes incoming calls.negotiate with commercial businesses to reduce the cost of storage and recovery fees on behalf of our sellers.liaise with insurance companies to agree specific details required to agree collection of vehicles.we would welcome applications with the following skills; customer service centre representative, cs representative, customer service centre, customer service, cs, customer support, cs centre, call centre, telecommunications, inbound, administration, sales, data entry, call handler, customer service advisor, customer service executive, communication, telephony.
benefitsmonday to friday working / 28 days holiday including bank holidays / employee benefits scheme providing discounts at many high street retailers / discounted employee share purchase plan / contributory personal pension plan / family events ….as well as a uniform and on-going support with personal development, apply today!
additional informationsalary will be subject to review following completion of successful probation period.
essential skills
excellent customer service attitude and skillsexcellent communication skillsprofessional phone mannerstrong attention to detailit proficientdesirable skills
ability to multi-task in a fast-paced environmentabout company
copart uk, based in bedford, is part of copart inc, a global company that specialises in recycling and reselling vehicles online via our global auction platform. as the industry leader in used and salvage vehicle auctions in the uk, we handle over half a million vehicles each year on behalf of the motor insurance and wider automotive sector.
we provide our sellers with an unrivalled marketplace, and our buyers with access to vehicles and parts globally. we also run a range of other businesses including cashforcars.co.uk where anyone can sell their vehicle to us and get a great price!
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