Job ads - united kingdom, ilkeston, derbyshire

outstanding print & managed services organisation seeks to service & leverage a truly impressive array of enhanced corporate client relationships by appointing an impressive and engaging account manager.

the print & digital account manager will ensure client requirements are met in a professional, timely and consistent manner, taking ownership of all day-to-day operational issues and managing client requirements from initial enquiry through to delivery, liaising with suppliers and colleagues where necessary.

the role is heavily client focused and you will be involved in the ongoing development of relationships, the long-term marketing strategies for your clients, as well as sourcing and negotiating with suppliers, ensuring all jobs are delivered accurately and on time.

main duties and responsibilities

* provide a proactive service to clients and liaise with suppliers to ensure products/services are delivered on time, to agreed prices and to an acceptable standard.

* discuss project requirements with clients, advise appropriate products and services, obtain costings, prepare quotes and place job with most appropriate supplier or in house team.

* project manage the complete end to end production process, keeping client and relevant team members informed of progress.

* undertake post-project debriefing to collate campaign feedback to improve on future projects and maximise opportunities.

* checking briefs and design proofs with a keen eye to ensure a high level of accuracy.

* implement new client accounts to ensure service standards are mutually agreed upon and will be consistently met.

* identify, appraise and investigate sales opportunities during liaisons with existing clients, keeping the client services manager informed.

* set up digital campaigns for clients using google ads, facebook and the client's email marketing platform.

person specification

* client-focused, personable and diligent, an excellent communicator, both written and verbal

* out-of-the-box thinker, always looking for new ways to improve and give value to clients.

qualifications

* good standard of education to include gcse maths and english at grade c or above (or equivalent), along with relevant training/qualifications in client support and management.

* training/qualifications in digital marketing (e.g. google academy) preferable.

experience

* 3+ years' experience in the printing and/or print management industry with particular emphasis in the areas of direct mail, door drops and pos.

* microsoft office package (including word, excel and outlook).

* direct client support.

* project management.

* developing existing clients

* a working knowledge of digital marketing (google, facebook, email platforms) - desired

* working with a design studio or freelancer - desired

skills in

* communication to a high standard, both verbal and written.

* dealing professionally and confidently with people at all levels, both internally and externally to the organisation.

* decision making and planning within tight timescales.

* excellent commercial awareness

* strong attention to detail with the ability to manage several projects at any one time.

motivation

* self-motivated and able to work on own initiative or as part of a team.

* takes encouragement from successful client campaigns.

attitude and temperament

* ability to demonstrate a professional, diplomatic and tactful approach when dealing with colleagues, clients and suppliers.

* ability to maintain strict confidentiality at all times.

* very conscientious with the ability to produce accurate and high-quality work often under pressure and to tight and changing deadlines.

possessing an alert, communicative and inquisitive personality you must have a strong working experience within print & the print management industry. you will display & utilise a consultative methodology, delivering empathetic yet highly innovative and effective business solutions to unlock & leverage client relationships and in reward, this business will engage your aspirations, match your professionalism & integrity and truly reward your ability to become an integral part of their company evolution strategy

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