Food & beverage floor manager - united kingdom, hassocks, west sussex

food & beverage floor manager 45-50 hours plus tips, bonus, perks and progression opportunities

salary: £30k-35k per annum

feel truly proud of what you do each day and join an award-winning development team at one of the most progressive hospitality businesses in sussex. having already created established a highly renowned hospitality, lifestyle, and leisure venue over the last 11 years, we are now developing the business further to establishing wickwoods as the leading lifestyle venue in sussex. to assist with this, we are recruiting for what is considered a key managerial role within our existing food and beverage operation to help lead and develop our front of house service and experience and are seeking an experienced full time floor manager to join our incredible team.

our success is driven by the genuine passion and dedication of our employees, and we recognise that each and every team member adds value and makes a difference to the team, clients and overall business. we believe that anyone can be a leader, no matter their role in the workplace. self-development, personal responsibility and ultimately fulfilment are centred around all that we do, helping us to create a fun, challenging and rewarding work environment.

our talented team of chefs produce silver star aa rosette rated dishes, which are served by our bar & waiting team within our contemporary orangery the glass house restaurant as well as our members bar & lounge and wedding & events suite. exciting plans to build luxury woodland accommodation, extend and renovate our existing hotel and enhance our state of the art spa and fitness facilities will begin in autumn 2022.

to view our latest video showcasing the venue please visit https://www.wickwoods.co.uk/tour/

brief over view of duties: as the face of the front of house team, you will be responsible for motivating, training and leading the front of house team to achieve an exceptional client and team experience, whilst assisting the f&b ops manager to grow the department in line with the broader business plan.

· assuming responsibility for the front of house team and their performance

· attending and hosting periodic front of house meetings, and daily briefs and de-briefs

· attending management meetings and communicating all relevant information to the front of house team

· organising daily duties, assisting with rotas and allocating staff to appropriate service areas

· oversee the training and development of each and every team member, with support from the assistant manager and floor supervisors

· setting the bar for all procedures and standards, and communicating these to the team

· ensuring the team are motivated to deliver services to the required standard of excellence

· opening and closing all food & beverage areas, including end of day cash ups

· assisting with ordering and stock control

· reaching and exceeding personal and departmental targets

· using a hands on approach to ensure clients receive a positively unforgettable experience, resulting in repeat business and excellent reputation

· create a welcoming atmosphere, anticipating clients needs

· communicating all operational duties and feedback to f&b ops manager/duty manager

· dealing with clients’ and team members' observations and feedback with a sympathetic, professional and proactive attitude

· some admin duties relating to reservations, client feedback and team development

· demonstrate flexibility with shift patterns in line with the business needs

· assisting the f&b ops manager to operate in a cost-effective manner

key attributes we are looking for;

· are you loyal, positive and hard working?

· do you have excellent attention to detail?

· do you want to set the bar in the industry, and be the best that you can be?

· are you passionate about your career, are a team player & trustworthy?

· do you have the insight and courage to recognise and work on your skill gaps, and help support others with theirs?

· do you have a proven track record demonstrating excellent leadership skills?

· do you have good working relationships, rise to a challenge and adapt well to change?

qualifications/skills/experience:

· minimum 2 years’ experience in a front of house management position

· experience delivering and overseeing weddings & events

· excellent organisational and communication skills

· excellent leadership skills

· high standard of personal appearance & hygiene

· professional attitude at all times

· lead by example with a hands-on approach

· proven track record of leading and developing a team

· ensure all health and safety standards are met

· personal licence, food hygiene, first aid and fire safety qualifications preferred but not essential

excellent package on offer:

· competitive salary

· share of tips

· 28 days holiday (pro rata)

· paid break

· freshly made meals on duty

· nest pension scheme

· all expenses paid christmas party and summer social

· genuine investment in your personal development

· access to our leadership development programme

once passed probation;

· discount on membership, treatments, club event tickets, food & drink

· staff quarterly bonus

· access to gym and exercise classes during off-peak periods

awards & accolades we have secured in the past few years:

· aa silver star rating 2021-2022 – working towards red star rating

· 1 aa rosette – glass house restaurant 2017 – 22

· spa of the year 2017 – 2019 (sussex life)

· bridebook gold certificate of excellence 2019

job type: full-time

salary: £30,000.00-£35,000.00 per year

additional pay:

performance bonus
quarterly bonus
tips

benefits:

company events
discounted or free food
employee discount
gym membership
on-site parking

schedule:

10 hour shift
12 hour shift
8 hour shift
overtime
weekend availability

experience:

team management: 2 years (required)

licence/certification:

driving licence (required)

expected start date: 16/05/2022

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