Amazon sales support - united kingdom, eastbourne, east sussex

do you take pride in delivering outstanding customer support?

do you enjoy finding the right solutions, first-time round? if so, we have a great sales support opportunity for you.

we have an exciting opportunity for the right candidates to join growing our sales support team, specifically working with amazon. we are looking for enthusiastic individuals with a passion for offering excellent customer service.

our sales support team sit within our overall sales office and provide support and customers service. this role is a key one that helps build trust, leading to long-term relationships with our customers. amazon support that provides bespoke support between the busy workings of amazon and gardners. this role is one that requires attention to details and an analytical approach. working as a small team you will be responsible with liaising with amazon on a day-to-day basis. this an office-based role within our eastbourne facility. full training will be provided.

some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:

use vendor central on a day-to-day basis to keep up to date with shortages, returns and accuracy charges and ensure these are dealt within sla. providing information to the sales management team when requested to ensure efficient running on the account.to highlight any improvements or make recommendations to change in efficiencies.work in a timely manner to resolve issues raised by amazon.work closely with both accounts and the data analysts.we welcome applications from candidates with any of the following skills or attributes: sales, administration, excel, microsoft office, email, customer service, it literate, sales support, admin, communication, telephony, order processing, data entry, outlook, customer support

essential skills

excellent communication skills, both verbally and written.confidence talking to customers on the telephone.good knowledge of microsoft office, with particular knowledge of outlook and excel.self-motivated, and keen to improve.excellent attention to detail.ability to take ownership of queries and respond within a timely manner.comfortable working on your own initiative, but also know when to escalate issues.flexibility and willingness to adapt where necessary to help the wider team.resilience, with the ability to problem solve.desirable skills

previous experience working within an office environment would be an advantage. about company

gardners is one of the world's largest wholesalers of british books, entertainment products and ebooks.

based primarily from our eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

at gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. we are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

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