Night leader - marine hotel - united kingdom, whitstable, kent

shepherd neame is on the lookout for night leader to join us, so if you love hospitality, are night time and people person and you enjoy being on the front line in a busy role; this may be just the job for you.

the marine hotel is a beautiful kentish coastal retreat located just outside the picturesque town of whitstable on tankerton slopes. the marine offers 30 elegant, spacious bedrooms, many of which boast sea views or private balconies and the historic grade ii listed building has recently benefited from an extensive refurbishment. guests can choose whether to dine in the more relaxed bar and lounge or formal restaurant area and our function rooms are a popular venue for weddings, meetings and events in the area.

at shepherd neame we know that first impressions count, so you will play an important part in our business ensuring that you deliver excellent service to our customers by ensuring the safety of our guests and security of our business throughout the night shift.

ideally you will have experience of leading a team in a fast paced customer focused environment, but please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything that you will need to know.

we are looking for someone who

has shep's spirit

is confident to suggest new ways of workingremains positive and optimistic when under pressure is flexible and responsive to changemotivates and engages with those they work with is great at working together

supports their team to deliver a great customer experienceshows willingness to learn new skills and explore opportunities to developshares knowledge and learning with other team members participates in and supports inclusive working environment resolves customer queries and complaints quickly and positively, seeks guidance when necessary has pride and passion

acknowledges every customer with a warm welcome and delivers excellent servicecreates great customer experiencesdemonstrates great product knowledge and recommendations to our customers, presenting food and drink choices perfectly celebrates our heritage as britain’s oldest brewergives each customer a genuine farewell is authentic

acts with integrity and honestyprovides constructive feedback to the leadership team to enhance the customer experience behaves with due care and consideration for the health, safety and wellbeing of themselves and others benefits

immediate start available competitive hourly pay ratea share of tipsearly wage withdrawal scheme company pension planemployee discount scheme at shepherd neame retail pubs & hotelsaccess to a workplace mental health platform full company induction process the opportunity to develop & move between pubs within the companyfast paced, fun and diverse working environmentflexible working hours

who are we?

britain’s oldest brewer, shepherd neame, has been based in the market town of faversham, kent for over 300 years. an independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout london and the south east, from the historic heart of the city to the kent coastline. we employ around 1,500 team members across our pub estate and more than 270 at our brewery and support office.

perhaps best known for great british classic ales such as spitfire amber, which carries the royal warrant, our diverse portfolio includes five grain lager, the bear island collection and the whitstable bay collection. we also brew international lagers under licence including premium thai lager singha and american best-seller samuel adams boston lager, and are the sole uk distributor for truly hard seltzer.

More jobs