Third party claims handler - united kingdom, wilmslow, cheshire
have you lots of experience dealing with defended claims? do you want to be part of a busy, lively team? as a third -party insurance claims handler with s&g you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. the role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our insurer principal's requirements.
there will also be subrogated recovery claims to deal with and recovering our principals outlay from the responsible insurer. you will represent the company in both verbal and written interactions between clients, policy holders and suppliers. a large proportion of this contact is via telephone communication. you must also ensure that the claim file data is kept up to date and accurate through the claims management system.
the role has the option for hybrid working after the initial training has been completed which can be up to 3 months.
*key accountabilities*
* to efficiently and accurately deal with claims on behalf of the company's insurer principal confidently representing the interface between the client and the company
* to investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim.
* to liaise with external stakeholders to ascertain further information as part of defending the claim
* to confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim.
* to adhere to current processes and compliance requirements.
* to liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising.
* identifying and resolving any potential fraud or repudiation.
* handling subrogated recovery claims.
* achieve monthly kpi targets as communicated by the team leader.
* at all times to promote the corporate image of s&g and s&g's clients through the provision of the highest level of service quality
* to liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claim's procedure.
*qualifications, knowledge & experience*
essential
?? experience of defended third-party motor damage claims
?? detailed knowledge of liability and rta case law
?? strong knowledge of the recovery process
?? awareness of the triggers for early identifications of injury claims or large losses
?? good negotiation skills
?? confident telephone manner
?? ability to build great relationships
?? strong teamwork philosophy
?? attention to detail and accurate processing
?? excellent written skills
?? commitment
?? ability to work in a fast-paced environment
?? good time management skills
?? ms office skills
?? able to articulate and interpret information.
?? demonstrates empathy and patience
desirable
?? prior customer service experience useful
?? prior experience of defended 3rd party claims
?? awareness of liability resolution
?? resilient
?? good problem solver
?? gcse english language and maths or equivalent
please submit your cv if you are interested.
work remotely
* no
job types: full-time, permanent
salary: gbp23,000.00-gbp26,000.00 per year
benefits:
* additional leave
* casual dress
* company events
* company pension
* cycle to work scheme
* life insurance
* on-site parking
* referral programme
* wellness programmes
schedule:
* 8 hour shift
* monday to friday
covid-19 considerations:
we have a full covid policy in place
ability to commute/relocate:
* wilmslow, sk9 1hg: reliably commute or plan to relocate before starting work (preferred)
experience:
* 3rd party claims processing: 2 years (preferred)
* liability and rta case law: 3 years (preferred)
reference id: reference id: tpich/mar 22
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