Customer support manager - bonus + commission available - united kingdom, st austell, cornwall

job description

we are looking for a customer support manager to join our growing team in our offices based in roche, cornwall. if you love speaking to people, helping find solutions to problems and are professional and friendly this may be your perfect job!

we offer the successful applicant a competitive salary £20,000 to £22,000 (depending on exp) per year + bonus + commission

about us

we are a growing software company specialising in business compliance (it's more fun than it sounds!). starting in 2015 we have gone from strength to strength and now need more help to manage our expanding customer base around the world.

we provide a family like workplace which is both fun and rewarding providing a different challenge every day. we are keen to support the continual improvement of all our team and are always open to their requests for training and learning even if they are not core to their roles.

about the role

daily responsibilities include:

- checking in with your customers on the phone and on ms teams to make sure they are happy and are getting the best out of their software

- supporting clients to ensure they continue to renew their contracts each year

- onboarding new clients to our software

- running training sessions with new and existing clients to enhance their experience

- looking for opportunities to nurture growth with each customer

there are also opportunities to come to trade shows, exhibitions, and our annual user conference.

this is a role you can really make your own and we are happy to support our team with whatever growth they would like to pursue.

about you

this role will suit someone who is comfortable to chat with people from all walks of life and picks up the phone easily.

good knowledge of microsoft software such as outlook, teams, word and excel would be really handy as we use these daily.

we will of course provide full training on our own products but a good background or understanding of software such as crm's, saas systems, finances packages etc would be advantageous.

other good things we are looking for include:

- excellent time management skills

- great verbal and written communication

- customer focussed

- previous experience of working in b2b support

what we can offer

- 28 days holiday (including bank holidays)

- an extra 1-day holiday every 2 years

- extra days off over christmas

- annual bonus

- pension and reward scheme

- opportunity to earn commission too!

- feel valued as a team member and not a number

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