Assistant manager - woolpack - united kingdom, banstead, surrey

shepherd neame is on the lookout for an assistant manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.

the woolpack is located at the heart of banstead and is a community locals pub that can trace its roots back to the 18th century. it is set at the heart of village life, offering a varied menu of freshly cooked food and also for serving superb real ales and lagers from shepherd neame, britain’s oldest brewer.

as an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity.

if you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.

we are looking for someone who

has shep's spirit

takes pride in supporting every team member throughout their employee lifecycle has a “can – do” attitude always looking for opportunities to growassists the general manager to keep up to date with competitor activity and ensures that we continue to attract new customersmotivates and engages those they work with is great at working together

works alongside the general manager to deliver the agreed standards of performance for each team memberempowers their team to offer excellent serviceis driven to develop themselves and others in their career journeyis committed to the continued success of the pub/hotel sharing knowledge and skills to develop otherscreates an inclusive culture, motivates others and celebrates success through reward and recognitionoffers great channels of communication and is committed to listening and responding to feedback has pride and passion

truly embraces the values of shepherd neame and leads by exampleengages with customers and is a brand ambassador takes accountability for resolving customer queries and responding to feedback sets standards of performance for all team members to achieve and aspire to exceedidentifies opportunities to exceed customer expectation and deliver business growth is authentic

takes responsibility for ensuring that we deliver our service and safety commitments for our customers and team members at every opportunitybuilds trust and demonstrates loyalty and honestybehaves with due care and consideration for the health, safety and wellbeing of themself and others benefits

immediate start available competitive pay ratea share of tipsearly wage withdrawal scheme company pension planemployee discount scheme at shepherd neame retail pubs & hotelsaccess to a workplace mental health platform full company induction process the opportunity to develop & move between pubs within the companyfast paced, fun and diverse working environmentflexible working hours

who are we?

britain’s oldest brewer, shepherd neame, has been based in the market town of faversham, kent for over 300 years. an independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout london and the south east, from the historic heart of the city to the kent coastline. we employ around 1,500 team members across our pub estate and more than 270 at our brewery and support office.

perhaps best known for great british classic ales such as spitfire amber, which carries the royal warrant, our diverse portfolio includes five grain lager, the bear island collection and the whitstable bay collection. we also brew international lagers under licence including premium thai lager singha and american best-seller samuel adams boston lager, and are the sole uk distributor for truly hard seltzer.

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