Contact center supervisor - united states, dublin

if, you’re looking for a contact center supervisor job, then look no further!  adecco is looking for candidates who thrive in a fast-moving, call center environment for contact center supervisor jobs onsite at epiq in dublin, oh.  these are long term positions that will allow you to enhance your career while gaining valuable contact center supervisor experience.  apply now for immediate consideration!
 

what will you actually be doing as a contact center supervisor?

 

as a contact center supervisor at epiq you will be responsible for supervising the daily operations of the contact center. through leadership, training and development and organization of contact center personnel, this position will ensure client requirements are achieved and resources are maximized to the full potential.  primary responsibilities include:

provide supervision, training, and development to contact center agents and leads

assist team members in handling elevated issues/calls through problem solving and knowledge transfer

perform quality assurance through call monitoring and one on one coaching sessions

develop training curriculum and facilitate training classes

 

what’s in it for you?

weekly pay rate of $25/hour

competitive benefits with options such as medical, dental, vision and 401(k)

breakrooms with food market, free coffee, and outdoor seating areas

free skills training

referral bonuses

 

do you have what it takes to work for adecco at epiq?  if you meet the qualifications below, the answer is yes!

 

bachelor’s degree in communications, social studies, legal field preferred but not required (could be substituted by relevant job experience).

call center experience required. must understand call center demands and metrics.

strong communication skills in reading, writing, and speaking english

must have strong experience the areas of staff development and direction, training, quality control, and document preparation

 

so now that you know about the job and about us, the ball’s in your court. for instant consideration for this contact center supervisor job, click on apply now

 

see you soon!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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