Customer service administrator - united kingdom, wallasey, merseyside

customer service administrator

salary: £21, 021

wallasey service centre ch44 7hx

full time

job purpose:

to provide the customer service manager with a high level of support with call taking activity and data entry within the wallasey community equipment depot. working in a team to deliver a high level of service to clients, professionals and other service stakeholders.

key responsibilities:

answering the telephone, obtaining and verifying information from the client.
inputting and retrieving data from the in-house computer system
provide product information by answering questions and offering assistance where possible
telephone engineers out in field to pass on relevant information about emergency requests in a timely manner.
enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests
assist with development of click and collect service and support control of the peripheral store
problem solving by clarifying issues, researching and exploring answers and alternative solutions
escalating unresolved problems
adhering to equal opportunities and dignity at work as per the company policy
any other duties relating to the role as requested by your line manager or the company

skills and qualifications:

minimum 2 years proven experience of call handling
minimum 2 years proven experience of data entry
accuracy at record keeping
i.t. skills
community equipment product knowledge

additional skills/ experience

strong personable nature, team player experience of working in a pressurised environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.

our client is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. the post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. the post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

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