Customer service assistant manager - united kingdom, farnham, surrey

are you an experienced customer services team leader or supervisor looking for the next step in your career?

the customer services team are responsible for meeting each individual customer's needs whilst being responsive and empathetic, offering guidance and expert advice - and we now have an exciting opportunity for an experienced customer services team leader or supervisor to join the team as assistant manager.

as the assistant manager, you'll use your extensive experience and knowledge to nurture and develop the customer services team.

in this role, your duties would include:

work with the data specialists and customer services manager to ensure the customer service team is appropriately resourcedensure the customer services team is trained and coached to deliver consistent customer excellencework with the customer services manager to champion a customer centric focus, engaging and developing relationships with key decision makers across the groupimplement productivity levels and ensure they meet customer sla's and customer needswork with the customer services manager to implement appropriate standards of quality, processes and experience for our customers across multiple touchpointsestablish and distribute bi-weekly customer kpi's and present this to the management team, communicating customer impactsadditionally, you'll be instrumental in team management to ensure personal development and growth of individuals. you'll be able to use your prior experience to:

conduct monthly 1:1's, weekly team meetings and quarterly reviewsmonitor team and individual kpis, regularly reporting results to the customer services managermanaging day-to-day resource within the team to ensure the department is adequately resourcedproviding support and guidance to the team in all elements of their roles as neededwe welcome applications from candidates with any of the following skills oor attributes: customer service, call centre, communication, contact centre, customer service executive, assistant manager, manager, customer service advisor, telephony, email, customer facing, compliance, gdpr, inbound, it literate

benefits22 days holiday rising by 1 day per year to a max of 25 dayshealthcare cash planperkboxpension schemecycle to work schemeadditional informationall applications will require the right to work in the uk; we don't currently hold a license to provide work sponsorship

essential skillsa passion for providing exceptional customer serviceat least 3 years' leading a customer facing experienceproven experience of customer service kpi reporting and analysis to identify improvement opportunities and potential issuesexcellent conversational skillsexperience of working within a high pace, and high-pressure environment, whilst maintaining an extremely high level of customer servicea resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformationdesirable skillsexperience working with self-employed operatives would be an added benefit but by no means essentialexperience working within the financial services industry, construction industry or logistics industry may be helpfulabout companyare you in-sync?

we're leading the way in self-employed financial services. want to be part of it?

we're a fast-moving business that never stands still; we constantly innovate and improve. we offer coaching and professional study support in a fun and friendly environment. at in-sync, you'll be challenged and trusted to use your expertise and initiative to grow.

we put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. we feel everybody has a role to play and by working together we can make this vision a reality.

if you're looking for a career and not just a job, you're in the right place. we like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.

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