Contact center lead - united states, dublin
adecco is hiring immediately for a contact center lead position in dublin, oh. this contact center lead is a temporary opportunity. if you meet the qualifications listed below - apply now!
position summary
the position requires prior call center experience. understand call center demands and metrics. bachelor’s degree in communications, social studies, legal field preferred but not required (could be substituted by relevant job experience. articulate, adept at formulating policies and procedures. expertise in the areas of staff development and direction, training, quality control, and document preparation.
essential duties and responsibilities
• assist with call center operation tasks: sap timekeeping, entering hours for agents, organize workforce, training
• provide lead support training and development to contact center agents and leads
• handle elevated issues/calls
• conduct quality assurance of agent calls and provide consistent feedback
• develop training curriculum for contact center agents and facilitate training classes
job qualifications and requirements
• effective problem solving skills
• effective listening skills
• dependable and able to adhere to schedule
• ability to deal with varied and often difficult personalities while maintaining an even temperament
• ability to communicate with callers, internal departments and other third parties in a professional manner
equal opportunity employer minorities/women/veterans/disabled
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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