Contact center help desk representative - united states, dublin

adecco is hiring immediately for a contact center help desk representative in dublin, oh. this contact center help desk representative is a temporary opportunity. if you meet the qualifications below - apply now!

job responsibilities

resolve complex inquiries from callers and contact center agents

take ownership of calls escalating beyond contact center agents

identify and escalate unscripted issues to the resource team

manage escalations log to ensure timely follow-up

provide general assistance with calls in down time as needed

qualifications

high school diploma or equivalent

exceptional verbal and written communication skills

ability to effectively communicate with co-workers, peers, and management through written and verbal communication

ability to deal with varied and often difficult personalities

leadership experience is preferred but not required

 

equal opportunity employer minorities/women/veterans/disabled

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs