Junior it technician - united kingdom, rochdale, manchester

job title: junior it technician

reporting to: it manager

responsible for:

- being the face of it on the 1st line, the go-to point man for daily it support and the champion of best practise it service

- assisting with the setting up, maintenance and repair of computers, laptops, printers, audio-visual equipment and desktop related accessories

- installing and configuring software applications as per requirement

- assisting with the upkeep of the i.t. inventory and standards on site

- maintaining satisfactory standards of safety and security in relation to our equipment estate

- supporting the it process, requirements and logistics for new starters, leavers and internal moves

standards of performance:

- all work should be consistently performed to an agreed scope, the set standards of their it service and follow any documented process

- an expected growth in experience and competencies within target-based appraisals, supported by on-site mentoring, technical training and active development

- reliability to drive the support of their help-desk, which maintains the day-to-day running of their it estate

key skills and experience:

- a basic understanding of:

-- computer hardware and peripherals

-- windows 10/11 operating systems and administration

-- pc, laptop and mobile troubleshooting

-- end user desktop configuration

- a genuine interest in technology, desktop hardware and systems

- excellent communication skills that focus on customer service and delivery

- an ability to gather data, solve problems and document resolutions

- an ability to work within their own initiative for on-site support, and within the it team to supporting wider on-going projects

- a high degree of drive, energy and an unfailing positive attitude

- confidence, resilience and determination to succeed

- a flexible approach to ideas, implementation and solutions

additional tasks

note: this job description is not intended to be all-inclusive. employees may perform other related duties to meet the ongoing needs of the company

monday to friday 8am to 5pm

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