Heritage visitor attraction host - fulltime - beautiful location - fantastic benefits - united kingdom, bruton, somerset

heritage visitor attraction host

£10 per hour plus fantastic benefits

40 hour a week contracts

bank holiday, weekend and occasional evening availability required

the newt in somerset

the newt in somerset is a country estate with ancient woodland, historic gardens and far-reaching views. a new and unique destination attracting recognition at the highest level, with luxury hotel, spa, restaurants and an abundance of homegrown produce. our 300-year-old estate welcomes guests from all over the world; a home from home, delivering outstanding service in informal surroundings. gardens, orchards, and treetop walkways inspire while roaring fires and a garden-scented spa offer true tranquility. much of our food is sourced from the estate or trusted local farms and producers.

the visitor attraction team

with an ever-growing visitor attraction site, including a very exciting new state-of-the art roman villa exhibition and reimagined roman villa.

the visitor attraction (va) team are dedicated to making our visitors and guests welcome and to enjoy every aspect of the newt in somerset. this could include; greeting and processing visitors at the gate house, offering suggestions for the day, organising assistance with accessibility, checking whether restaurants are full, operating the various exhibits. they are the first and last members of the team to see our guests so therefore make the most lasting impressions of our own style of newt hospitality!

our va hosts

under the direct supervision of the visitor experience manager and the va exhibitions manager, our hosts meet and greet guests at the entrance to the estate or in the threshing barn and subsequently assist them in our innovative exhibits and throughout the estate. we are looking for a person who can respond to guests needs and anticipate their unstated ones to ensure their day is memorable for all the right reasons!

this wide-ranging role will include meeting and greeting visitors, having a thorough knowledge, and understanding of the facilities and services available throughout the estate, manning the ticketing area and whatever may be required to make the visitor experience memorable.

skills and experience

previous experience in a similar customer-facing role would be beneficial
high standard of customer service experience
excellent written and verbal communication skills
ability to maintain composure under pressure

excellent benefits package available from day one including:

exceptional working environment, fresh estate grown meal provided each day
15% off online shop and free delivery
30% discount in the shops across the estate
30% discount at restaurants across the estate
30% discount on newt cyder and babylonstoren wine
50% discount in the spa
discounted hotel stays for staff
garden membership
family events 3 times per year
access to internal/external training qualifications and programmes
cross training and career development opportunities

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