Reservations agent - bruton, somerset - fulltime - fantastic benefits - beautiful location - united kingdom, bruton, somerset

reservations agent

up to £20,800 per annum plus tronc and fantastic benefits

weekend hours required

the newt in somerset

the newt in somerset is a new and unique destination already attracting a recognition at the highest level. our 300-year-old estate complete with woodland, lush gardens and breath-taking views welcomes guests from all over the world. our hotel is a home from home where our team deliver outstanding service in informal surroundings. gardens, orchards, and treetop walkways inspire whilst roaring fires and our wellbeing spa offer tranquillity.

food is a passion across the estate, whether hotel or our restaurants or farm shop. much is sourced from the estate and trusted local suppliers.

department description

our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. we pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.

position summary

this is a role for a self-motivated, confident and personable individual with high attention to detail the role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.

key responsibilities:

answer incoming calls with a smile
proactively assist guest’s with enquiries
respond to incoming emails pre-empting any further enquires guests may have
successfully convert new enquiries
manage guest expectations
accurately record reservations
payment handling over the phone and via online systems
enforce company parameters & cancellation policies
ensure data is stored securely
assist colleagues & other departments where required

skills and experience

customer service experience essential
experience in the hospitality industry preferred
personable and clear telephone manner
written communication skills
attention to detail
time management and the ability to effectively prioritise workload
self-motivated with initiative and genuine interest in guest satisfaction
problem solving skills and innovative thinking
teamworking skills and enjoying working in a team environment
microsoft office and basic computer skills
willingness to learn and work with a variety of systems

benefits: excellent benefits package available from day one including:

exceptional working environment, fresh estate grown meal provided each day
15% discount on online shop and free delivery
30% discount in the shops across the estate
30% discount at restaurants across the estate
30% discount on newt cyder and babylonstoren wine
50% discount in the spa
discounted hotel stays for staff
family pass to access the estate when accompanied by you
family events 3 times per year
access to internal/external training qualifications and programmes
cross training and career development opportunities

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