Supporter donations assistant - united kingdom, central london, london

supporter donations assistant

fixed term contract until 31st december 2022 - 34.5 hours per/week

dual london/home

gbp23,000 - gbp26,000

looking to gain customer care experience within a large, complex, and successful charity? keen to contribute to the work of a busy, friendly, and high-performing team? we have the ideal role for you...

the supporter care department is looking for supporter donations assistant in their supporter donations team. you'll be processing high volumes of income and inputting them on the income system, resolving queries from our supporters, sending personalised thank you letters and helping to process gift aid sponsorship forms. in addition, you will undertake a range of admin duties in general support of the smooth and effective operation of supporter donations as a whole.

we would love to hear from people who:

are target driven and someone who always meets deadlines

have an eye for detail

like working in a large, fast-paced team

enjoy repetitive tasks and high-volume processing

able to pick up new systems and processes quickly

strive to offer unrivalled customer service

as a member of our high performing supporter donations team, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources; you'll have the opportunity to send personalised thank you letters to these amazing supporters.

about us

macmillan cancer support is one of the largest and most loved charities in the uk. we support millions of people living with cancer in the uk live life as fully as they can by providing emotional, practical, and financial support.

we offer flexible working for all employees and commit to actively developing you in your career. you will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

to ensure macmillan is representative of those we support and who support us, we particularly welcome applications from disabled, bame and lgbtq+ candidates, as these people are under-represented in our organisation at this level.

closing date of vacancy: 23:59 sunday 5th june 2022

please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

we aim to encourage a culture where people can be themselves and be valued for their strengths. we seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

we want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the macmillan people services team.

applications are anonymised until the point of invite to interview.

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