Customer service representative / order management for raleigh nc - united states, raleigh

csr / order management representative for raleigh nc

monday – friday 8:00 – 5:00

long term with potential to hire

raleigh north carolina work on site in office

dress code: business casual

pay rate: depending on experience $20.00 - $26.62

job description:

customer service representative with heavy focus on order management. *

this individual works hand-in-hand with outside account manager in managing the customer relationship(s).

primary execution of customer activities including daily interaction with customers managing inquiries and addressing customer needs with appropriate solutions; quantifies and resolves complaints.

utilize tools and processes including product configuration tools, order entry and business systems.

provide initial point of contact [phone, fax, email, web, or chat modes] for customers (internal and external).

enter customer data into the order management systems, utilize pricing spreadsheets, monitor customer agreements, and employ quality resolution tools. use greater judgment and initiative to either resolve issues or escalate them to the appropriate systems services.

provide additional backup and support to others in team to support inside sales functions.

complete key administrative tasks and projects by working independently with little supervision within the instructions and guidelines.

work experience:

2-4 years of experience in the customer support or help desk field.

any prior experience or knowledge of the electrical industry is a plus

excellent telephone and communications skills (written and oral) required.

team environment skills, ability to multi-task; recognize and generate sales leads from inbound calls, and effectiveness in handling multiple phone lines and electronic messaging required.

customer oriented personality as well as professional attitude desirable.

high level of expertise with the ms office suite, internet explorer, web navigation, and various other software tools is also required.

sap experience helpful, inside sales experience helpful

perform additional duties as directed.

interpersonal skills:
action oriented; manage projects; problem solving; professional attitude; relationships; teamwork; technical orientation; attention to detail; commitment to excellence; communicate effectively; customer orientation; flexibility and self-learning; information handling

key measurements for this position (over the next 12 months):

able to efficiently and effectively process a moderate volume of customer service requests [multi-media 50-100 transactions /day.

punctuality plus adherence to schedules (includes attendance), responsive and proactive behavior.

demonstrate responsibility and ownership for customer issues.

courtesy and professionalism; working effectively with peers.

future expectations/professional career path:

achieve greater level of independence and responsibility, especially with respect to procedure ownership and product overview expert. ~inclusive of identification and participation in service integration projects.

able to train new csa's and document procedures.

take on special project work in addition to normal customer service activities.

challenges facing this position:

working in an open team environment; handling a high volume of customer requests and multiplexing tasks/activities.

sometimes dealing with irate customers

utilizing information from multiple resources in order to complete business transactions.

the challenge is to maintain composure and a positive, friendly attitude while helping to meet the needs of our customers, balanced with the annual business objectives and order management standards.

 

about adecco:
at adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses, and communities we serve. we recognize that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. as the world’s largest provider of staffing solutions with more than 50 years of experience, adecco has the resources to help you be successful. we want you to love what you do. trust us to match you with opportunities that best suit your life, skills, and career goals. apply now

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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