Project officer - cold to cosy homes cumbria - united kingdom, penrith, cumbria

do you want to help vulnerable people in cumbria who are struggling with their energy bills? we are looking for a new colleague to join our cold to cosy homes cumbria team, giving people practical help and advice to improve their home energy efficiency.

it's a varied and rewarding job, giving advice through in-home visits, by telephone and at events, providing excellent customer service to our clients. you'll also help with the wider running of the service, supporting our pool of contractors and advisers.

you'll be joining a friendly and supportive team, in an organisation that's flexible and offers a great working environment.

there's some more information about the job below. please visit our website to see the full job description and person specification, and to apply: https://cafs.org.uk/2022/05/12/job-project-officer-energy-team/

location: contractually based at our office, eden rural foyer, old london road, penrith, ca11 8et, however we are open to flexible working patterns and blended home, site and office working.

hours: 22.5 to 30 hours a week, with flexibility to work across 3, 4 or 5 days. the working times are flexible but must include core office hours of 10am-3pm unless agreed otherwise. there may also be occasional need to work evenings/weekends for event or meeting support.

start/end date: start as soon as possible. fixed-term contract to 30 april 2023 (with potential for extension subject to funding)

salary range: £21,336 to £25,400 per annum full-time equivalent, (£17,068, to £20,320 for a 30-hour week) depending on skills and experience.

legal right to work: you must have a legal right to work in the uk as cafs is not in a position to act as a sponsor.

applications by: apply using the cafs application form. cvs will not be considered. application forms must be received by 9am on 14 june 2022.

main purpose of role:

this role is to:

provide home energy advice in clients’ homes, by telephone and through events to clients across cumbria.
oversee the day to day running of energy advice related projects across cumbria. help deliver growth in the cold to cosy homes service.

key responsibilities and tasks:

oversee energy advice related projects that support the delivery of cold to cosy homes cumbria service.
implement the cold to cosy homes cumbria project across districts in cumbria.
delivering energy advice by telephone and through arranging and delivery of advice at events throughout cumbria.
provide a high quality of customer service, building a friendly rapport with clients and a strong and credible reputation for the advice service and cafs.
manage relationships with specific stakeholders to develop the cold to cosy homes service manage the reviewing and learning from our service to inform developments
develop and support our team of professional energy advisers to provide telephone-based advice and visits.
develop new ways to support our clients to save energy and afford to heat their homes.
contribute to the ongoing work of cafs generally, including attending appropriate networking meetings, team meetings and training sessions.

essential skills and attributes:

experience of project delivery demonstrable skills and experience of providing high-quality customer service
experience of working with vulnerable clients and understanding of the issues they may face heating their homes
strong team player and capability to work cooperatively as part of a small team as well as on own initiative without day-to-day supervision.
excellent communication skills, to network and reach out to communities and organisations supporting vulnerable customers and to provide clear energy-efficiency advice.
demonstrable knowledge and understanding of sustainability issues and an interest in the objectives that cafs seeks to deliver.
ability to deliver workshops and speak confidently to small groups.
good written communication and microsoft office skills.
ability to work to tight deadlines and juggle multiple priorities.
ability to work flexibly including evening and weekend working by agreement.
ability to travel independently throughout rural cumbria.

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