07/25 - nm - customer service - english speaking - united states, albuquerque
customer care and satisfaction - must be available for any 8 hour shift from 7 am to 7 pm. we are unable to accommodate schedule change requests during the first 90 days. this role provides unbiased assistance to medicaid and health care services providers with questions regarding eligibility, medical claims status, and other program/services questions (we provide extensive academic and practicum training program). assists with problem resolution, as needed. responds to phone inquiries in a prompt, courteous and concise manner. documents all encounters in clear and concise online logs. transfers callers to other contact center units as needed. meets individual performance standards. performs other duties as may be assigned by management. attains and maintains strict required attendance and performance metrics.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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