Telesales team manager - united kingdom, wednesbury, west midlands

changing the way people think about waste.

at biffa, we love working with waste. whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. it's a view that's shared by our 7,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. and it's why we're the uk's no. 1 choice for business waste management.

help us make a difference as a outbound sales team manager based from our offices in wednesbury (ws10 7nr).

a quick look at the role:

the outbound sales team leader is responsible for ensuring that the teams are fully managed, which will include conducting regular 121's, quarterly team meetings and team huddles on a minimum bases of 3 days per week. this will also include all aspects of performance management, including compliance with the company's policies and procedures and ensuring all people matters of a sensitive nature are kept confidential.

a very hands-on role involving the use of many personal skills such as relationship management, people and resource management and requires the ability to build key internal relationships at all levels up to senior management within biffa. it is also key to develop key relationships with external customers.

why it's an opportunity not to be wasted:

effectively using crm to enter sales leads, customer contacts and accurately record sales activities.

building interdepartmental confidence by creating solid and stable multi-level relationships.

working closely with all team members in a multi skilled environment, supporting and communicating effectively with all internal and external customers.

acting as a referral point for complex enquiries, including escalated complaints, and providing coaching and developmental feedback to the team.

conducting huddles, regular 121's and quarterly team meetings to ensure priorities are understood and immediate issues and concerns are dealt with.

accountability for yoy sales growth.

managing several existing campaigns as well as experience in building new campaigns ensuring growing network of data from across the business.

working closely with internal stakeholders.

monitoring mi relating to the performance of the team and making recommendations for continuous improvement.

preparing and presenting reports and management information relating to the performance of the team.

developing team engagement by effectively using of training, coaching and performance management ensuring job expectations are communicated, monitored and appraised.

ensuring the team achieve the required performance targets and standards in accordance with the business plan.

maintaining employee records ensuring compliance with timekeeping, attendance and behavioural standardising.

requirements

here's what we require:

a solid understanding of how people go through a change and the change process.

excellent active listening skills.

ability to clearly articulate messages to a variety of audiences.

ability to influence others and move toward a common vision or goal.

resilient and tenacious with a propensity to persevere.

forward looking with a holistic approach.

strong organisation with a natural inclination for planning strategy and tactics.

problem solving and root cause identification skills.

able to work effectively at all levels in an organization.

must be a team player and able to work collaboratively with and through others.

acute business acumen and understanding of organisational issues and challenges.

experience with large-scale organizational change efforts.

experience and knowledge of change management principles, methodologies and tools.

a solid understanding of how people go through a change and the change process.

exceptional communication skills, both written and verbal.

ability to establish and maintain strong relationships.

gcse in maths and english.

computer literate (microsoft office packages, email).

flexible and adaptable; able to work in ambiguous situations.

must be a team player and able to work collaboratively with and through others.

familiarity with project management approaches, tools and phases of the project lifecycle.

experience in a customer services environment.

strong leadership and people skills with a good coaching ability.

high level of complaint handling and call control skills.

ability to plan, organise and prioritise.

ability to motivate the team to be high performing customer service professionals.benefits

and here's why you'll love it at biffa:

you'll be joining a growing company that is already an industry leader and has a clear purpose.

we have a collaborative and inclusive culture.

very competitive salary + excellent benefits.

ongoing career development, training and coaching - because if you don't grow, we don't grow.

generous pension scheme.

medical and dental scheme.

retail and leisure discounts.

holiday and travel discounts.

plus much more......dedicated to inclusion

at biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. it's why you'll find us championing diversity and equality at every turn

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