Claims handler - united kingdom, droitwich, worcestershire

the role

i am currently recruiting for a claims handler for my client based in hampton lovett, droitwich. the company offers emergency relocation services and accommodation and claims handling to the insurance market.

key responsibilities/duties

assist with all new and existing instructions

ensure daily activities are completed in the set timeframes as set down by senior claims handler

ensure any complaints are escalated to senior handler and team manager within sla's

to play a vital role in the team, and assist the senior claims handler as requested

flexibility regarding out of hours phone to ensure covered

working to both individual kpis and team targets

attending regular training sessions

ensuring you are fully aware and competent in all department processes

helping to cover holidays and sick wherever possible

familiarising yourself with your departmental standards of performance and demonstrating their application

cooperating and communicating with colleagues to ensure effective department teamwork

attending any meetings, training sessions or courses that may be beneficial to you and your development

to demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service

to act on your responsibilities detailed in the health & safety at work act 1974

to be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your manager

person specification

essential

gcse english & maths

customer focused

attention to detail

written and verbal communication skills at all levels

computer literate

good relationship builder

effective time management

flexible approach

at least one years' experience in a customer service role

ability to work on own initiative and to tight timescales when necessary

possess excellent communicating skills

ability to follow company policy and practices

enthusiastic self-starter able to work on own initiative

willingness to learn

well organised

have a positive 'can do' attitude

desirable

motivational skills

sales and negotiation experience

good commercial awareness

experience with problem solving and customer complaints

knowledge of crm systems

multi-lingual

salary and working hours

permanent role

40 hours per week, worked on a rota basis to cover the client's opening hours (mon-fri 8.30am to 8pm / 10-4 on a saturday)

gbp20,800 salary

benefits

discounted travel & accommodation

annual company bonus*

additional holiday with years' service - for each year's service completed after your first year you are entitled to an extra day per year from the start of the next holiday year. the maximum holiday entitlement will be 25 days. e.g. year 1 - 20 days, year 2 - 21 days and so on up to a maximum of 25 days per annum

company social events

referral scheme - 200 bonus if someone recommends a person we recruit & they pass probation

training & development - promote from within where possible

healthcare cashback scheme*

does this sound like you?

please send your cv and call maisie on

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