Customer success associate - united kingdom, skipton, north yorkshire
customer success associate
starting salary between £18,278 - £19,000
full-time
skipton, west yorkshire
are you a customer service professional looking for a new challenge in a newly developed, exciting customer success team!
do you want to work for a small and established software company that has recently been appointed the queens award?
if you are a highly motivated, helpful individual, with a genuine interest in training and customers we have the perfect job for you!
responsibilities
providing professional and engaging training sessions via online meetings.proactively contact customers and building strong relationships.proactively engaging with customers following surveys.assist with delivering engaging webinarsconduct consultancy calls to help upskill customers.personally delivering an outstanding customer service to all clients.contributing fairly to all departmental goals.
experience
no previous experience is required as we have a comprehensive training programme, but a background in dealing with customers/ customer service is desirable or knowledge of the education sector. presenting skills are also desirable.
personal attributes
good communication skills, helpful and friendly approach, organised, self-motivated and works well in a team. a keen eye for detail and ability to prioritise tasks. able to present to others in a confident manner. passion for teaching customers.
skills
must be confident in presenting to varying audience numbersmust be confident in making calls and speaking to customersability to multi-task and prioritise tasksprofessional telephone mannergood listening skillsdrive to help people and to teachmust be able to work well in a team
qualifications
grade c (or equivalent) or above in maths and english
Apply to this job now Report abuse