Claims handler - united kingdom, droitwich, worcestershire
the role
i am currently recruiting for a claims handler for my client based in hampton lovett, droitwich. the company offers emergency relocation services and accommodation and claims handling to the insurance market.
key responsibilities/duties
assist with all new and existing instructions
ensure daily activities are completed in the set timeframes as set down by senior claims handler
ensure any complaints are escalated to senior handler and team manager within sla's
to play a vital role in the team, and assist the senior claims handler as requested
flexibility regarding out of hours phone to ensure covered
working to both individual kpis and team targets
attending regular training sessions
ensuring you are fully aware and competent in all department processes
helping to cover holidays and sick wherever possible
familiarising yourself with your departmental standards of performance and demonstrating their application
cooperating and communicating with colleagues to ensure effective department teamwork
attending any meetings, training sessions or courses that may be beneficial to you and your development
to demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service
to act on your responsibilities detailed in the health & safety at work act 1974
to be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your manager
person specification
essential
gcse english & maths
customer focused
attention to detail
written and verbal communication skills at all levels
computer literate
good relationship builder
effective time management
flexible approach
at least one years' experience in a customer service role
ability to work on own initiative and to tight timescales when necessary
possess excellent communicating skills
ability to follow company policy and practices
enthusiastic self-starter able to work on own initiative
willingness to learn
well organised
have a positive 'can do' attitude
desirable
motivational skills
sales and negotiation experience
good commercial awareness
experience with problem solving and customer complaints
knowledge of crm systems
multi-lingual
salary and working hours
permanent role
40 hours per week, worked on a rota basis to cover the client's opening hours (mon-fri 8.30am to 8pm / 10-4 on a saturday)
gbp20,800 salary
benefits
discounted travel & accommodation
annual company bonus*
additional holiday with years' service - for each year's service completed after your first year you are entitled to an extra day per year from the start of the next holiday year. the maximum holiday entitlement will be 25 days. e.g. year 1 - 20 days, year 2 - 21 days and so on up to a maximum of 25 days per annum
company social events
referral scheme - 200 bonus if someone recommends a person we recruit & they pass probation
training & development - promote from within where possible
healthcare cashback scheme*
does this sound like you?
please send your cv and call maisie on
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