Customer support advisor - united kingdom, farnham, surrey

working as a customer support advisor for a dynamic, family run business in the centre of farnham, you will be able to showcase your proven customer service/support experience.

as the customer support advisor, your prime focus will be ensuring customer records are kept up to date, handling inbound/outbound calls and responding to customer enquiries via email and webchat.

this is a great opportunity if you are looking to step away from retail/hospitality and wanting to showcase your skillset in an office based environment. hybrid working approach is also available.

key responsibilities:

* ensure customer records are updated accordingly

* to support the marketing team by calling existing customer with offers

* offer the full range of appointments and services to customers

* make customer follow up calls after purchase and non-purchase customer calls

* deal directly with customers by telephone

* book appointments for customers

* promote and offer the best services we have to offer

* respond promptly to customer enquiries

* obtain and evaluate all relevant information to handle product and service inquiries

* provide pricing information

* record details of inquiries, comments and complaints

* communicate and coordinate with internal departments

* provide feedback on the efficiency of the customer service process

essential skills:

* proven customer service experience

* proficient user of it programmes, ms office etc

* strong numerical, oral and written skills

* ability to communicate well with customers

* clear telephone manner

if you are seeking your next customer support role where you will be able to apply your solid customer service experience, then click 'apply' now or give us a call for more information.

thank you for your interest in this role. if you do not hear from us within 5 working days unfortunately your application has not been successful.

on track recruitment & training ltd. is committed to applying equal opportunities at all stages of recruitment and selection, in line with its equality, diversity and inclusion policy in addition to our duty under the equality act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity

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