Telephone agent (walton-on-thames) - united kingdom, walton on thames, surrey
it's a great place to work as our employee reviews show!
we will teach you everything you need to succeed in your role.
arc (europe) ltd is a debt recovery agency, incorporated in 2001. the company is authorised and regulated by the financial conduct authority.
you will also have the support of your manager and team from your first day and right through your career with us.
help customers by dealing with queries/disputes.
handling inbound and outbound calls & webchats.
providing a professional service which meets our “quality assurance” gateway standard whilst achieving the key performance indicator targets which have been set.
complying with regulatory rules and guidance that are covered during training.
preferred skills
customer service orientated.
self-motivated with a target/objective driven approach.
be able to empathise with customers.
enthusiasm
perks
good basic wage
salary review on passing probation
bonus of up to £4.2k per year
pay review on passing probation
lots of incentives
paid overtime available
opportunities for progression
work nights out
enhanced access to a counselling service.
job type: full-time
pay: £20,000.00-£22,000.00 per year
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