Scheduler - united kingdom, bromsgrove, worcestershire

scheduler

competitive salary

full time

bromsgrove b60 4dj

reporting to the scheduling team leader you will be responsible for creating visit schedules for consultants. schedules should meet the needs of clients whilst gaining maximum diary efficiency for the organisation. this primarily involves locating appropriate spaces within consultant’s calendars and liaising with clients to agree dates and times.

key activities – scheduling

working with clients and consultants to plan client site visits in an efficient and cost-effective manner while still meeting the needs of the client.ensure maximum use of diary space, focussing on directly employed consultants followed by associates.allocate appointments to the appropriate consultant depending on visit typework with consultants to keep diary availability updatedco-ordinate and distribute information to clients by telephone and/or email as appropriateensure scheduling systems are fully updated with status of visits being scheduledwork with other teams within the organisation, dealing with scheduling queries and providing information as required.
key activities - general

to deal with client enquiries in a positive manner presenting a professional image of the organisation at all times, solving queries or escalating as requiredto attend internal meetings as requiredto attend client meetings as requiredto develop and maintain close working relationships with all teams within the organisationto demonstrate high efficiency in planning, organisation and task management.attend training appropriate to the roleto report any issues with it to the support team, keeping the scheduling team leader up to date
personal attributes

accuracy with an eye for detail; able to think laterally to co-ordinate scheduling activitieswork on own initiative and pro-active approach to problem solving.self-motivated and highly organised, with the ability to prioritise own workload and meet deadlinesenthusiastic team player with a ‘can do’ attitude.committed to going the extra mile to get the job donedeal with client enquiries in a positive manner presenting a professional image of the organisation at all times, solving queries or escalating as necessary.
essential criteria

previous scheduling/planning/diary management backgroundexcellent telephone managerexcellent it skills, to include all office products and specifically exceldata-input experience.willingness to learn new it systemsknowledge of uk geography and postcode areas
desirable criteria

a-level standard of educationcustomer facing experience.

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