Quality assurance team leader - united kingdom, bromsgrove, worcestershire

quality assurance team leader

competitive salary + 2% bonus

hybrid working – bromsgrove office b60 2 days pw

full time

reporting to the lead client services manager the purpose of the role is to manage, organise and support the document production team. the team is responsible for proofing, uploading and delivering client reports in a timely and efficient manner within timescales specified by the business and client.

integrity

lead by example, demonstrating to the business, colleagues and clients that integrity is a key value of william martin compliance.

client centric

ensure clients are at the forefront of what we do and providing best in class service that keeps clients legally compliant, while adding value wherever possible.

innovative

demonstrate the innovative approach william martin compliance take throughout all working activities. look for ways in which we can further grow the business, provide enhanced support and value for clients, and set ourselves apart from competitors.

quality

from day-to-day activities through to strategic projects and implementation, ensure the quality of our work never faulters. ensure every interaction, internally and externally, reflects the high-quality consultants we employ, and take pride in the exemplary service we can provide. ensure ongoing compliance with all quality accreditations we have achieved and continue to maintain.

key activities – team management

delegation of work to ensure that reports are proofed and issued within required timescales
ensure that team understand the requirements of their role
train the document production team in all administrative and report production activities to be undertaken
monitor the proofing activity to pick up on any issues as they arise
ensure that departmental procedures are updated and reviewed and new procedures developed
implement new procedures as required and introduce to/train the team
continually review how activities are carried out to look for ways to improve and streamline document production
to provide management information as required

key activities – document production

running weekly reports and chasing consultants to submit reports in time to meet client kpi’s
to produce information for team managers of reports due with clients each week – savills, water in particular
to raise issues with team managers where consultants are not submitting reports in a timely manner
ensure that reports are processed through the qa system in the most efficient manner following up with peer review as appropriate.
to produce report follow up for savills on a daily basis
to review new business generated and work with team to ensure that all activities are covered, updating team and changing work being undertaken as necessary to complete all activities
to ensure that all information on data-station and/or meridian is up to date and reports are up-loaded
to ensure that the information saved to alpha tracker/meridian is accurate
to feedback to data-station/meridian on issues/areas for improvement as they arise
to produce presentations, manuals and documents as required
raising invoices to clients from meridian

key activities – general

to deal with client enquiries in a positive manner presenting a professional image of the organisation at all times, solving queries or escalating as required
to attend internal and external meetings as required
to develop and maintain close working relationships with all teams within the organisation.
attend training as necessary for the role
to train document production team in use of it systems and provide on-going support and updates
to report it issues as they arise
to put forward suggestions to improve it systems.
to respond to emails in a timely manner ensuring accuracy and professionalism in content
to work within the company quality procedures raising suggestions for improvement with the quality manager
to undertake additional tasks and responsibilities as may be reasonably required

personal attributes

accuracy with an eye for detail; able to self-check own work
ability to work on own initiative and pro-active approach to problem solving.
self-motivated and highly organised, with the ability to prioritise own workload and work to deadlines
enthusiastic team player with a ‘can do’ attitude.
committed to going the extra mile to get the job done

essential criteria

previous experience in a management role
willingness to learn new it
excellent communication skills in writing and by telephone
minimum 2 years demonstrable experience of proof reading
excellent it skills, to include all office products and specifically excel
logical with the ability to remain calm under pressure
experience of working with databases and it-systems
comfortable with dealing with clients both by telephone and email in a friendly, professional manner

desirable criteria

a-level standard of education to include english
management qualifications

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