Administrator - united kingdom, heanor, derbyshire

wb power services is a leading generator specialist that provides solutions, maintenance, sales and hire to customers across the uk. we are a family owned and run business and truly hold our values at the heart of everything we do offering a unique and friendly place of work; whilst maintaining the highest of professional standards.

your next role will see you taking up the role of service coordinator, your main duties will consist of pulling jobs through in advance to ensure that the engineers you are responsible for have jobs planned for a minimum of two weeks in advance for all pre-planned jobs. you will also plan re actively to call outs ensuring that engineers attend in set kpis

customer service is priority for us, and you will use your exceptional customer service skills to deliver the best; proactively contacting our customers and keeping them up to date every step of the way, or it could be dealing with a colleague from another department - ensuring we always deliver the very best in service. you will use your excellent written skills to send job confirmations and replying to emails you receive.

your meticulous attention to detail will come through when checking job histories and contract notes to ensure that information is there, is accurate and relevant to allow the job to be completed.

checking time sheets against times allocated will allow you to ensure that your jobs are running efficiently and planned effectively, and any discrepancies will be highlighted to the service manager

what are we looking for:

* 2 years or more in an administrative/customer service environment

* excellent communication skills

* 40 hour working week; monday -friday

what do we offer:

* generous salary

* 22 days holiday plus bank holidays

* death in service benefit at 3 x salary

* private healthcare upon completion of probation

* long service awards

* comprehensive employee assistance programme

* pension scheme

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