Customer service planner - united kingdom, birkenhead, merseyside

customer service planner

starting salary £19,000

full time

ch41 1bp

we currently require a motivated person to fulfil a role within our head office based in birkenhead, wirral, merseyside liaising with members of the public booking appointments for our national team of water auditors. you will be using our bespoke management software aquaint to book and schedule the appointments. explanation of our services will also be required over the phone.

this is an exciting opportunity for someone with call centre experience who may be looking for a more exciting and varied opportunity.

we require someone with excellent communication skills capable of explaining a technical service over the phone to the young and old alike – full training will be given to the successful candidate.

you will need to be motivated, self-driven and be computer literate.

the successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.

responsibilities but not limited to:-

outbound: contacting from a large database of customers to make appointments including explanation of the service being offered. clustering appointments in order of postcode.inbound: receiving customer calls to request a we audit.scheduling appointments using booking system.liaison with engineers/technicians.basic administration
this list of duties is not exhaustive.

skills

telephone call handling essentialbasic office administrationms office word, excel, outlook: essentialdriving: not essentialexcellent communication skills and capable of explaining technical service over the phone to all types of people.
experience

inbound calls from members of the publicoutbound call making from a list of warm contactsgeneral experience of working in a busy office environmentworking on own initiative.outgoing personality/customer service skill

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