Customer service administrator - united kingdom, coalville, leicestershire

innotech are looking for a positive and proactive customer service administrator to join the team at our site in coalville.

customer service team player

leicester, le67 1pg

up to £28,000 + 22 days holiday + career progression opportunities

full time, permanent position

please note: applicants must be eligible to work in the uk

innotech is a supplier of wide and grand format print media, display hardware combined with professional support to wide format printers and sign makers in the uk, europe and beyond.

we empower our clients to consistently deliver high quality, profitable print and signage projects. our extensive range of reliable, value for money products is backed up by impeccable customer service and ultimate convenience.

we are now looking for a talented individual to join our first class customer service team, advising clients and providing admin support to our sales managers.

about the role:

this is an office-based role working as part of a small customer service team processing orders, answering client queries and liaising with external regional sales managers.

main duties:

acting as a positive first point of contact for customers contacting the company.
answering incoming calls, greeting callers, processing orders, providing information, and resolving queries, transferring calls and/or taking messages as necessary.
managing transport related queries, providing solutions to issues for customers.
providing administration support to the regional sales managers.
creating accurate and proficient quotations for clients.
actively responding to all inbound calls and sales requests within specified timeframe promoting our positive can do culture and service-orientated brand.
answering inbound calls professionally, with ability to cross-sell and up-sell.
reporting on given kpis.

required skills and experience:

5 a*- c/4 – 9 grades at gcse (or equivalent) including one in maths and english.
good it skills and knowledge of microsoft office.

customer focused and able to communicate with clients professionally and confidently.
comfortable under pressure.
strong organisational skills and ability to prioritise your own workload.
accuracy and good attention to detail.
trustworthy, flexible, positive and proactive.

previous experience working in an administrative position, within a sales environment would be beneficial but not essential.

what can innotech offer you?

a close knit team of passionate and progressive people.
extensive training.
great career prospects.
a culture grown on modesty and hard work with a passion for what we do and a relentless focus on putting the customer first.

how to apply for the customer service team player role:

if you have the skills and experience required for this customer service position based in leicestershire, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

other suitable skills and experience includes: customer service, customer service advisor, customer assistant, customer service administrator, customer services, call handler, sales, sales support, sales executive, sales administrator

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